Foreign tax identifying number (W8-BEN box 6) is missing or invalid

janjacobs66 wrote: I share your frustration, as I'm battling with the same issue
and I dont know what I'm doing wrong

I'm not a USA citizen, the only TAX number I have, is my South African TAX ref no
when I enter that, I still get the rejection notice

I have read every help article, including the USA tax referrals - no luck

where do one get an answer from ?

A support ticket is the best place to ask these questions. As noted above and in the post regarding this issue, we can't provide any responses except through the "website chat" communications method when the support issue involves personally identifiable information. Thanks!

I have followed the advice and used the website CHAT option
I made contact, but its been 24 hours and all I see is "we are away at the moment"

??????

janjacobs66 wrote: I have followed the advice and used the website CHAT option
I made contact, but its been 24 hours and all I see is "we are away at the moment"

??????

I'm not aware of any outstanding support tickets that have yet to receive an initial response on this issue, so my understanding is that your issue has been resolved. If you have any further questions, feel free to submit another ticket, and Paula will be glad to look into it.

I used the tax number of my country to enter it in (W8-BEN box 6) and everything worked out, and also on the portal I went through the "Trusted Mining" identification for my identification, and everything went well

pofiggad wrote: I used the tax number of my country to enter it in (W8-BEN box 6) and everything worked out, and also on the portal I went through the "Trusted Mining" identification for my identification, and everything went well

That's what you should use. The tax number is not forwarded to any government. The purpose of these forms is simply to legally prove that you are not a US citizen, and the tax number proves that.