Foreign tax identifying number (W8-BEN box 6) is missing or invalid

Hi, I have corrected the error in the form (W8-BEN field 6) for the second time, when will my payments be resumed?
"Your payouts are stopped. We have reviewed your second submission of your U.S. IRS tax information or exclusion form and found error(s) in your submission. Please go to your Account Settings and submit the correct information to release payments. Since you have submitted invalid forms multiple times, your payouts will remain stopped until review of the submission is complete, which may take a few days. If you have any questions, please submit a support ticket at support.prohashing.com. Error(s) found: Foreign tax identifying number (W8-BEN box 6) is missing or invalid
1/6/22, 7:50 PM"

I redid the data in the new Form W-8 BEN (Rev. October 2021) when will the unlock take place?

"If you have any questions, please submit a support ticket at support.prohashing.com"
support.prohashing.com
The address is not working
error resolving "support.prohashing.com:80""/" ("") for "10.238.2.205": rpc error: code = Unknown desc = NXDOMAIN
???

pofiggad wrote: "If you have any questions, please submit a support ticket at support.prohashing.com"
support.prohashing.com
The address is not working
error resolving "support.prohashing.com:80""/" ("") for "10.238.2.205": rpc error: code = Unknown desc = NXDOMAIN
???

I'm not sure where that's written, but the real place to find the support info is prohashing.com/about

As I understand it, the administrator does not care about the problems of clients, my problem has not been solved for 5 days, and how long will this disgrace continue?

pofiggad wrote: As I understand it, the administrator does not care about the problems of clients, my problem has not been solved for 5 days, and how long will this disgrace continue?

We do care about the problems of our clients, and your issue has been addressed once so far already. Further questions will be addressed in your support ticket, and we thank you for your patience. We cannot discuss your private information here in the public forums.

Sarah Manter wrote:

pofiggad wrote: As I understand it, the administrator does not care about the problems of clients, my problem has not been solved for 5 days, and how long will this disgrace continue?

We do care about the problems of our clients, and your issue has been addressed once so far already. Further questions will be addressed in your support ticket, and we thank you for your patience. We cannot discuss your private information here in the public forums.

Thanks for solving my question!

I share your frustration, as I'm battling with the same issue
and I dont know what I'm doing wrong

I'm not a USA citizen, the only TAX number I have, is my South African TAX ref no
when I enter that, I still get the rejection notice

I have read every help article, including the USA tax referrals - no luck

where do one get an answer from ?