Payout issue

It is not possible to visit this link: The support system is available at https://support.prohashing.com/. Not authorized and not included. Helping to resolve this issue with a conclusion.
Specifically, I do not know where to write. There is no answer. Are there any other ways to unlock withdrawals. More than one month has passed since I crossed the payout threshold, and the DASH coin has not been paid, the username of my account is Shamantlt2. I form W-8BEN, I filled and sent several times, why not pay? Withdrawal is not included, help enable the withdrawal. I wrote a lot and asked this question, but the payout threshold of the DASH coin is closed, I also filled out and sent a lot of form W-8BEN. Help to open the payment on the coin DASH. Regards, Yuri.

It is not possible to visit this link: The support system is available at https://support.prohashing.com/. Not authorized and not included. Helping to resolve this issue with a conclusion.
Specifically, I do not know where to write. There is no answer. Are there any other ways to unlock withdrawals. More than one month has passed since I crossed the payout threshold, and the DASH coin has not been paid, the username of my account is Shamantlt2. I form W-8BEN, I filled and sent several times, why not pay? Withdrawal is not included, help enable the withdrawal. I wrote a lot and asked this question, but the payout threshold of the DASH coin is closed, I also filled out and sent a lot of form W-8BEN. Help to open the payment on the coin DASH. Regards, Yuri.

Shamantlt2 wrote:It is not possible to visit this link: The support system is available at https://support.prohashing.com/. Not authorized and not included. Helping to resolve this issue with a conclusion.
Specifically, I do not know where to write. There is no answer. Are there any other ways to unlock withdrawals. More than one month has passed since I crossed the payout threshold, and the DASH coin has not been paid, the username of my account is Shamantlt2. I form W-8BEN, I filled and sent several times, why not pay? Withdrawal is not included, help enable the withdrawal. I wrote a lot and asked this question, but the payout threshold of the DASH coin is closed, I also filled out and sent a lot of form W-8BEN. Help to open the payment on the coin DASH. Regards, Yuri.

Could you describe to me what the error message you receive is when you try to submit a support ticket? Perhaps I can help you figure out how to log in so that we can assign this ticket to Chris.

Steve Sokolowski wrote:

Shamantlt2 wrote:Helping to resolve this issue with a conclusion.
Specifically, I do not know where to write. There is no answer.

The support system is available at https://support.prohashing.com/.

please note that the support system uses a different set of login username and password credentials.
you have to register them like a new user.

however, if not already taken, you can use the same name as you use at the mining site, and indeed it probably makes sense to use the same name to avoid potential future support confusion.

of course use a different password, ALWAYS use different passwords for EVERY website you register with.

I don't know how to provide the correct information to unblock payments. I filled out Form W-8BEN and submitted it but without success, what should I do?