No payout
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Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
No payout
I have been hashing here on and off for a few days now and I have not received a payout. My balances are well above the required amounts. When will my payout occur?
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: No payout
Payouts occur the morning after the balances mature. I looked at your account, and your aged balances only went above the threshold as of today. You can expect all the aged balances in your account to be paid out this upcoming morning.
Re: No payout
Oh... I thought they were above yesterday. Thank you for your response.
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: No payout
Hi banjags,
I looked into this issue this morning after the peercoin payouts failed. Whereas before the payouts didn't happen because you were below the payout threshold, this time they failed because we discovered that your payout was below Cryptsy's withdrawal threshold. Therefore, there wasn't enough money in our wallet to pay you, as you are the only person who requested payouts in peercoins.
I can't do it now because we use 2-factor authentication and I don't have access to the phone, but I've asked Chris to overbuy peercoins so that we get above the Cryptsy withdrawal threshold. This afternoon, he'll execute the Cryptsy withdrawal, make sure that you're paid, and add a little more for your trouble.
I apologize for the inconvenience.
I looked into this issue this morning after the peercoin payouts failed. Whereas before the payouts didn't happen because you were below the payout threshold, this time they failed because we discovered that your payout was below Cryptsy's withdrawal threshold. Therefore, there wasn't enough money in our wallet to pay you, as you are the only person who requested payouts in peercoins.
I can't do it now because we use 2-factor authentication and I don't have access to the phone, but I've asked Chris to overbuy peercoins so that we get above the Cryptsy withdrawal threshold. This afternoon, he'll execute the Cryptsy withdrawal, make sure that you're paid, and add a little more for your trouble.
I apologize for the inconvenience.