Payouts not Executing

notsonerdy
Archived posts: 15
Joined: Jun 14, 2016

Re: Payouts not Executing

by notsonerdy · · Post #3458

Still issues with ETH.
Last payout was :
Payout Ethereum -0.78206544 To: 0xf196922ebBC83cea2C6D71120F7680771883a46b
ID: 0x03c7e738e39f7a4c484ee70a94be5dc7fdccabcf17f49920f0d97941468ceed6 6/16/2016

So have missed 2 payouts.

Says 1.99726 ETH is payout eligible right now
Chris Sokolowski avatar
Chris Sokolowski
Site Admin
Archived posts: 945
Joined: Aug 27, 2014

Re: Payouts not Executing

by Chris Sokolowski · · Post #3459

I had to create a new wallet, but I have paid all the Ethereum balances.

Ethereum is frustrating because the client queues payments. The client reports that the send was a success and gives a transaction ID even if the payment did not make it to the network due to insufficient funds. We had one day last week where the Ethereum withdrawal from Poloniex failed, and that caused us to send payouts with insufficient funds. This is why you were getting payouts with transaction IDs without the transactions actually being on the network.

Since I created a new Ethereum wallet, all these queued transactions re-appropriating funds are gone, and payouts will go out as normal.
Steve Sokolowski avatar
Steve Sokolowski
Archived posts: 4559
Joined: Aug 27, 2014

Re: Payouts not Executing

by Steve Sokolowski · · Post #3498

I think Chris fixed these issues last night. One of the exchanges was again delayed in sending our balances to us to send them on to customers.

Chris will fix the issue in the future by delaying Ethereum payouts until later in the day. For now, he corrected the problem and issued the payouts.