Negative balance

rayday111 · Mon Nov 22, 2021 03:57 PM UTC

Negative balance

by rayday111 · Mon Nov 22, 2021 03:57 PM UTC · Post #31215

My account dashboard displays the following message, since 10 November:
You have a coin with a negative balance, so your payout proportions are being overriden to earn that coin. No action is necessary, and your normal payout proportions will automatically resume once the balance of all coins is zero.

My payouts have been not consistent and the negative balance keeps increasing. Can you fix

Sarah Manter · Mon Nov 22, 2021 04:22 PM UTC

Re: Negative balance

by Sarah Manter · Mon Nov 22, 2021 04:22 PM UTC · Post #31217

rayday111 wrote: My account dashboard displays the following message, since 10 November:
You have a coin with a negative balance, so your payout proportions are being overriden to earn that coin. No action is necessary, and your normal payout proportions will automatically resume once the balance of all coins is zero.

My payouts have been not consistent and the negative balance keeps increasing. Can you fix

If you could please submit this as a support ticket, we'd be happy to look into this with you.

rayday111 · Mon Nov 22, 2021 04:33 PM UTC

Re: Negative balance

by rayday111 · Mon Nov 22, 2021 04:33 PM UTC · Post #31219

Please send me the support ticket link, as it is not easily found on your website.

Sarah Manter · Tue Nov 23, 2021 01:41 PM UTC

Re: Negative balance

by Sarah Manter · Tue Nov 23, 2021 01:41 PM UTC · Post #31222

rayday111 wrote: Please send me the support ticket link, as it is not easily found on your website.

All support options are listed on our about page at https://prohashing.com/about. You can click on the website chat support button if you are logged in and have an email address associated with your account, or you can email help@prohashing.com.