- Steve Sokolowski

- Archived posts: 4559
- Joined: Aug 27, 2014
Known issue with ethash "suboptimal shares"
There is currently a known issue involving "suboptimal shares" with ethash mining. A "suboptimal share" is defined as a share where the merge-mined portion is stale, but the primary coin is not, so the share is partially credited. Because ethash mining doesn't allow for merge mined coins, the term "suboptimal" has no meaning for ethash coins.
This is a complex issue that is expected to require significant investigation. We are currently awaiting a reply from one of several customers, all of whom were asked to provide the timezone where the computers with which they accessed the website were located. If you encountered a "suboptimal share" and want to remove this block, you can submit the exact time it occurred, down to the second, along with the timezone, and the username of the account where it was recorded, in a support ticket. We need to obtain the exact time of one share before we can continue this investigation, and the first customer to reply or submit a ticket will allow us to continue.
We confirmed that no money is being lost, so mining continues as normal. It's possible that miners weren't credited enough money, and if so, you can continue mining and will be given more money should the investigation reveal that share corrections are required.
We hope to have a resolution by May 19 or 20.
This is a complex issue that is expected to require significant investigation. We are currently awaiting a reply from one of several customers, all of whom were asked to provide the timezone where the computers with which they accessed the website were located. If you encountered a "suboptimal share" and want to remove this block, you can submit the exact time it occurred, down to the second, along with the timezone, and the username of the account where it was recorded, in a support ticket. We need to obtain the exact time of one share before we can continue this investigation, and the first customer to reply or submit a ticket will allow us to continue.
We confirmed that no money is being lost, so mining continues as normal. It's possible that miners weren't credited enough money, and if so, you can continue mining and will be given more money should the investigation reveal that share corrections are required.
We hope to have a resolution by May 19 or 20.