Account balance displaying negative value and balance

Chris Sokolowski avatar
Chris Sokolowski
Site Admin
Archived posts: 945
Joined: Aug 27, 2014

Re: Account balance displaying negative value and balance

by Chris Sokolowski · · Post #2839

Are you using "ignore payout threshold"? Using it can result in small negative balances. The reason is that we are unable to estimate fees for payout transactions before they occur. Therefore, we pay the full mature balance then subtract the fees from the remaining balance. If the payout brings your balance to zero, then you would have a small negative balance after the transaction fee is subtracted.

As a second solution, after I correct for the missing shares this morning, I will re-synchronize the account balances with the shares submitted. That should remove any remaining error that could cause negative balances.