Connection issues?

theesem
Archived posts: 11
Joined: Dec 02, 2019

Connection issues?

by theesem · · Post #26179

None of my workers can connect. I have 2 GPU (GMINER 2.03 - Equihash 144,5) workers (13:52:58 Connected to prohashing.com:3345, 13:53:28 Connection Error: Write timed out") and two AntMiners (L3+ and S9) - both also unable to connect.
Steve Sokolowski avatar
Steve Sokolowski
Archived posts: 4559
Joined: Aug 27, 2014

Re: Connection issues?

by Steve Sokolowski · · Post #26188

theesem wrote: Will You issue share corrections?
No. In this case, the customers that were affected were completely unable to connect. As the documentation states, share corrections are only available when miners are connected but are earning incorrectly. When the system is entirely offline, as it was in this instance for about a quarter of miners, our policy is that miners should be able to failover to a backup pool.
wchancao
Archived posts: 5
Joined: Nov 09, 2017

Re: Connection issues?

by wchancao · · Post #26202

Steve Sokolowski wrote:
theesem wrote: Will You issue share corrections?
No. In this case, the customers that were affected were completely unable to connect. As the documentation states, share corrections are only available when miners are connected but are earning incorrectly. When the system is entirely offline, as it was in this instance for about a quarter of miners, our policy is that miners should be able to failover to a backup pool.
But my miners where connected to Prohashing when the issue ocurred... I even comment it on the chat, that miners where Alive with Prohashing, but not showing showing in the webpage... My miners did not failover to backup pool because they were connected to Prohashing but earnings during the issue was zero...