Comcast connectivity issue identified

Chris Sokolowski avatar
Chris Sokolowski
Site Admin
Archived posts: 945
Joined: Aug 27, 2014

Re: Comcast connectivity issue identified

by Chris Sokolowski · · Post #23049

Yeah, Comcast seems to have fixed the issue and everything is back online.

We pay for enterprise service, and it's amazing how much easier it is to work with their enterprise support is compared to their "business" support. With their "business" support, it would have taken a hour just to get to past their standard "is your router plugged in" steps. With enterprise support, I told them I had a network issue and they immediately connected me with an experienced network technician. He ran traceroutes and within 5 minutes the issue was diagnosed and elevated to a senior network engineer at a central office.