spauk wrote:mikiko wrote:The proble is, you / your soft sign some users as low luck, but there are no any chart/repoert, where users/miners luck is displayed. Steve Sokolowski you use only general terms. I have filling u don't know how "low luck" have been obtained - using which atributes. Why u or your experts didn't public the example how is it evalued? Why your customer have not acces to data, where he can see what happened, what can do, how manage luck. It si pity tha during 3 days we have not got exact information which numeric values affects customers luck.
"Mine another day ..." why, if I can't see how my luck changes ..... should be only lose more monye ....
isn't it?
if i understand it correctly, prohashing is the only one losing money from the low-luck cloud miner scam, not sure if they still forfeit miner's earnings like in the past. i think they're making some real progress on the issue, and there's nothing for regular miners to worry about. i was a bit worried at first if i get identified as a low-luck miner by a false positive, but they would try to resolve it with you if you make a support ticket. the reason there's no solid information for us to see is that they're still working on it, an ongoing investigation (just like if you tried to ask a police investigator information about an ongoing investigation they won't tell you anything).
but i would be interested to know at the end of the investigation which physical mining devices got identified as low-luck miners, if any, but it may be impossible to know if they were rented machines.
A few thoughts about these issues.
First, we can't talk about this issue because the information we're finding out could implicate some people in a scam. There are legal consequences to making accusations and we aren't confident enough in our evidence yet to make an accusation.
Second, Chris is working on releasing payments to as many people as possible, as he discovered an issue that might cause a few people to be erroneously identified. Unfortunately, the issue doesn't explain all the miners' low luck, but it will further eliminate false positives.
Third, there has been an influx of new forum users who are clamoring for information about what is going on. They often register, start talking about this issue within five minutes, and talk about nothing else in their posts or in their chat. While I understand that people are concerned, the number of long-time posters who are concerned is significantly lower (or zero) than the number of these new users who only talk about this one issue.
Fourth, miners who have normal luck will see their payments fully paid, including from the days they had a really, really bad day. We're not stealing money; it may just take some extra time for some users until we are able to improve the algorithm.
In regards to the issue of our being the only pool that suffers the issue, based on what we have found so far, we believe that every pool suffers from this problem because the people mining are not aware they are being scammed. However, we suspect that because many pools are pay-per-last-N-shares who take a cut of every block found, they never lost any actual money and therefore never performed a detailed analysis of what is going on. None of the open source pool software to our knowledge does anywhere close to the level of accounting that we do.
