URGENT - Lost Authenticator

Hi,

My iphone sunk to the bottom of ocean.
Got new iPhone, restored from backup.
The Google Authenticator app I had for Two Factor, doesn't have all my 2 Factor information.

How do I get my account back?
Anyway to get me verfied so I can log into my account again please?

sorry bro, three letters for you: S O L
shoulda used Authy or backed up your keys

Hmm... There has to be a way. I cannot just loose my coin / account.

Sue-Bee wrote:Hmm... There has to be a way. I cannot just loose my coin / account.

Prohashing has already made a statement regarding this, if you don't backup your 2FA keys and you lose your 2FA device, unfortunately you have to create a new account.

Oh boy... Please ProHashing... can you reset / remove my 2FA?
Can't you call and verify?

Sue-Bee wrote:Hmm... There has to be a way. I cannot just loose my coin / account.

No money has been lost. Inactive accounts are paid out automatically after 90 days. Unfortunately, however, it's not possible to reset two-factor authentication codes, because many customers depend on our policy of refusing to reset them.

Ok thanks ... That was the part I was worried about... I'll check again in 90 days

Steve Sokolowski wrote:Inactive accounts are paid out automatically after 90 days. Unfortunately, however, it's not possible to reset two-factor authentication codes, because many customers depend on our policy of refusing to reset them.

Is that the case even if the account hasn't met the minimum threshold?

I think that's what Steve meant, that the coins mined, even below threshold will be delivered after 90 days

At least that is what I'm hoping, otherwise, back to square one

Sue-Bee wrote:I think that's what Steve meant, that the coins mined, even below threshold will be delivered after 90 days

At least that is what I'm hoping, otherwise, back to square one

Yep. The transaction fees the network charges are deducted from the balances, but everything is paid in full at the 90 day mark. That's because we want to get money off our books as quickly as possible.