No payment received but deducted from prohashing

Hello I need help as I was supposed to receive payment but instead of it I didn’t receive payment but prohashing sold equals amount of bitcoin from my wallet .

Please help me

My prohashing id : andy4honey

I even raised jira ticket with screenshots but no one answered the support jira ticket .

can you host a pic up and link it here so we can see what you are referring to.
Id be happy to look at it if I know what you were referring to.

You are getting paid out in BITCOIN I am guessing.
Are you getting the payout eligible?
Are you meeting the default or custom threshold?