Resetting 2FA

citronick · Mon Oct 16, 2017 06:39 PM UTC

Resetting 2FA

by citronick · Mon Oct 16, 2017 06:39 PM UTC · Post #10986

Hi Chris, I sent my phone for repairs but phone shop had to reinstall the whole Android OS. Now I dont have access to Google Authenticator. Is there a way to re-install Google Authenticator again. Can help? SUpport ticket created - #02347. Thanks

GregoryGHarding · Mon Oct 16, 2017 07:28 PM UTC

Re: Resetting 2FA

by GregoryGHarding · Mon Oct 16, 2017 07:28 PM UTC · Post #10992

if you dont have access to 2FA you have to start a new account, simply resetting the 2FA on an account would be a security concern

Gazman2_BE · Sun Nov 05, 2017 04:07 PM UTC

Re: Resetting 2FA

by Gazman2_BE · Sun Nov 05, 2017 04:07 PM UTC · Post #11765

Hi citronick, did you find a way to get acces to your account ?
Thanks

by Eyedol-X · Sun Nov 05, 2017 08:45 PM UTC · Post #11775 · Sun Nov 05, 2017 08:45 PM UTC

Re: Resetting 2FA

by Eyedol-X · Sun Nov 05, 2017 08:45 PM UTC · Post #11775

You have to backup the QR image or convert it to the secret key and back that up. When I setup mine, I used another app to extract the code from the QR image. However my feedback is Prohash should provide the plain text secret so people can back that up if their policy is to forfeit accounts where 2FA has been lost.