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2022-12-8 duplicate share issue

Posted: Fri Dec 09, 2022 5:48 pm
by Sarah Manter
Last night the duplicate share checker, for an unknown reason, started recording all shares as duplicate. This issue has never happened before. We have added a new monitoring check as a regression test, and this issue will never happen again. We will be refunding all affected customers their lost money. Affected customers will see individualized messages with the amount of money being refunded. Please be patient. It will take Chris some time to go through each account.

Re: 2022-12-8 duplicate share issue

Posted: Thu Mar 14, 2024 7:01 am
by Ariee43
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