How to remove 2FA on Prohashing account

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janjacobs66
Posts: 8
Joined: Tue Sep 03, 2019 2:10 am

How to remove 2FA on Prohashing account

Post by janjacobs66 » Mon Oct 28, 2019 5:15 pm

Hi there

I lost my phone, got replacement with new SIM & SIM swap to original number
Im using "Authy" for 2FA, but my written down recovery password is not accepted for unlocking ANY of the sites I use it on
Authy says I have to take it up with the various sites

As I can not raise a support ticket through https://jira.prohashing.com, Im raising the question here

Pls assist & inform me how the resetting of the 2FA for Prohashing is done


Jan
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Steve Sokolowski
Posts: 3814
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: How to remove 2FA on Prohashing account

Post by Steve Sokolowski » Wed Oct 30, 2019 11:25 pm

You can submit a support ticket at the URL you listed. The support ticket system is separate from the site's accounts, so just create a new account there.

Once you create one and submit a ticket, we'll be able to guide you through the "last ditch account recovery" process, which allows you to prove your identity by sending money from a wallet associated with the account. We'll talk to you in your support ticket.
janjacobs66
Posts: 8
Joined: Tue Sep 03, 2019 2:10 am

Re: How to remove 2FA on Prohashing account

Post by janjacobs66 » Fri Nov 01, 2019 8:09 am

Thanks Steve

will do
janjacobs66
Posts: 8
Joined: Tue Sep 03, 2019 2:10 am

Re: How to remove 2FA on Prohashing account

Post by janjacobs66 » Fri Nov 01, 2019 8:15 am

mmmm, problem, like I see many others experience

only have a login option, no option for new account on jira.prohashing

I get this ..
"Not a member? To request an account, please contact your Jira administrators"
when selecting that, I get this back
"Your Jira administrator has not yet configured this contact form"
janjacobs66
Posts: 8
Joined: Tue Sep 03, 2019 2:10 am

Re: How to remove 2FA on Prohashing account

Post by janjacobs66 » Tue Nov 05, 2019 6:11 am

Hi Steve

I eventually got in via another (longer) URL and received an email
but replying to it or sending a new one to support@jira.prohashing.com
returns with
Delay reason: SMTP error from remote mail server after RCPT TO:<support@jira.prohashing.com>:
454 4.7.1 <support@jira.prohashing.com>: Relay access denied

this happens from ANY of my email accounts, PVT, business and even Gmail

Pls advise
User avatar
Steve Sokolowski
Posts: 3814
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: How to remove 2FA on Prohashing account

Post by Steve Sokolowski » Thu Nov 07, 2019 8:48 am

janjacobs66 wrote:
Tue Nov 05, 2019 6:11 am
Hi Steve

I eventually got in via another (longer) URL and received an email
but replying to it or sending a new one to support@jira.prohashing.com
returns with
Delay reason: SMTP error from remote mail server after RCPT TO:<support@jira.prohashing.com>:
454 4.7.1 <support@jira.prohashing.com>: Relay access denied

this happens from ANY of my email accounts, PVT, business and even Gmail

Pls advise
We don't offer support through E-Mail, which is why you're receiving this message. All requests and replies should go through the support ticketing system.

Feel free to log into the ticketing system at https://support.prohashing.com/ to submit and update tickets!
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