- Steve Sokolowski

- Archived posts: 4559
- Joined: Aug 27, 2014
New zero-liability policy
Tomorrow, Chris will be releasing a website update with updates to the documentation containing a new zero-liability policy for accounts without two-factor authentication. There has been a surge in the number of support tickets we are receiving from customers who have reused passwords from other sites and lost large amounts of money. So far, over $12,000 has been stolen. Many of the customers have reused passwords from other sites, but there has never been a case when a user who has enabled two-factor authentication has had an account compromised.
Under the new policy, we will not investigate or refund thefts from accounts with two-factor authentication disabled. We apologize for the pain that this change will cause, but cryptocurrency is a security-conscious field, and it is absolutely necessary that all customers involved in mining take full responsibility for protecting themselves as much as possible. We also need to reduce the amount of time spent investigating reports of theft, which are taking away from adding other features when a nearly foolproof solution is available. Enabling two-factor authentication is simple and has so far had a 100% success rate in protecting against theft.
As always, feel free to reply or submit a support ticket with any questions!
Under the new policy, we will not investigate or refund thefts from accounts with two-factor authentication disabled. We apologize for the pain that this change will cause, but cryptocurrency is a security-conscious field, and it is absolutely necessary that all customers involved in mining take full responsibility for protecting themselves as much as possible. We also need to reduce the amount of time spent investigating reports of theft, which are taking away from adding other features when a nearly foolproof solution is available. Enabling two-factor authentication is simple and has so far had a 100% success rate in protecting against theft.
As always, feel free to reply or submit a support ticket with any questions!
Last edited Thu Oct 05, 2017 09:38 PM UTC by Steve Sokolowski; edited 2 time(s).
