Negative balance

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rayday111
Posts: 2
Joined: Sat Sep 05, 2020 5:22 am

Negative balance

Post by rayday111 » Mon Nov 22, 2021 10:57 am

My account dashboard displays the following message, since 10 November:
You have a coin with a negative balance, so your payout proportions are being overriden to earn that coin. No action is necessary, and your normal payout proportions will automatically resume once the balance of all coins is zero.


My payouts have been not consistent and the negative balance keeps increasing. Can you fix
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Sarah Manter
Posts: 151
Joined: Fri Aug 13, 2021 11:15 am

Re: Negative balance

Post by Sarah Manter » Mon Nov 22, 2021 11:22 am

rayday111 wrote: Mon Nov 22, 2021 10:57 am My account dashboard displays the following message, since 10 November:
You have a coin with a negative balance, so your payout proportions are being overriden to earn that coin. No action is necessary, and your normal payout proportions will automatically resume once the balance of all coins is zero.


My payouts have been not consistent and the negative balance keeps increasing. Can you fix
If you could please submit this as a support ticket, we'd be happy to look into this with you.
rayday111
Posts: 2
Joined: Sat Sep 05, 2020 5:22 am

Re: Negative balance

Post by rayday111 » Mon Nov 22, 2021 11:33 am

Please send me the support ticket link, as it is not easily found on your website.
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Sarah Manter
Posts: 151
Joined: Fri Aug 13, 2021 11:15 am

Re: Negative balance

Post by Sarah Manter » Tue Nov 23, 2021 8:41 am

rayday111 wrote: Mon Nov 22, 2021 11:33 am Please send me the support ticket link, as it is not easily found on your website.
All support options are listed on our about page at https://prohashing.com/about. You can click on the website chat support button if you are logged in and have an email address associated with your account, or you can email help@prohashing.com.
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