Support for support tickets

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GunMuse
Posts: 3
Joined: Tue Aug 10, 2021 9:58 am

Support for support tickets

Post by GunMuse » Mon Aug 16, 2021 12:30 pm

trying to submit a support ticket but that system asks for a description of the problem and its the only field that doesn't exist on the form then errors out when you try to proceed.
Alynn
Posts: 75
Joined: Wed Mar 03, 2021 12:40 pm

Re: Support for support tickets

Post by Alynn » Mon Aug 16, 2021 1:14 pm

So on occasion that happens, refreshing a few times usually works.
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Sarah Manter
Posts: 40
Joined: Fri Aug 13, 2021 11:15 am

Re: Support for support tickets

Post by Sarah Manter » Mon Aug 16, 2021 1:21 pm

GunMuse wrote: Mon Aug 16, 2021 12:30 pm trying to submit a support ticket but that system asks for a description of the problem and its the only field that doesn't exist on the form then errors out when you try to proceed.
The good news is we're in the process of switching over to a new system that will hopefully work better than the current support ticket system. If jira.prohashing.com is not working correctly for you, you can send your support request to us through direct message on Twitter (@ProHashing) or facebook (https://www.facebook.com/prohashing), or you can send an email to help@prohashing.com. Any of these three places will allow us to address the issue privately.
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Sarah Manter
Posts: 40
Joined: Fri Aug 13, 2021 11:15 am

Re: Support for support tickets

Post by Sarah Manter » Mon Sep 13, 2021 8:56 am

Just a quick update because this wasn't in my previous message, you can also submit a request for support by clicking on the orange Support button at the bottom of the Prohashing website when logged in.
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