Unable to login to Support page to place a ticket

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Post Reply
DigitalSyrup
Posts: 2
Joined: Tue May 18, 2021 6:57 am

Unable to login to Support page to place a ticket

Post by DigitalSyrup » Tue May 18, 2021 7:02 am

My username and password works for the Prohashing Dashboard however, it doesn't work on the Help > Support page. I tried resetting my password there but I didn't get a link to reset it. When I tried to register with my email address it said it already exists. I wanted to place a ticket as one of my payouts didn't make it to my wallet. The transaction ID isn't visible on the block explorer. I can see previous transactions just fine.
DigitalSyrup
Posts: 2
Joined: Tue May 18, 2021 6:57 am

Re: Unable to login to Support page to place a ticket

Post by DigitalSyrup » Tue May 18, 2021 3:46 pm

Looks like the payout went through earlier today however, I still can't login to the support page.
Tallwalker
Posts: 6
Joined: Sun May 23, 2021 12:04 pm

Re: Unable to login to Support page to place a ticket

Post by Tallwalker » Sun May 23, 2021 5:40 pm

DigitalSyrup wrote:
Tue May 18, 2021 3:46 pm
Looks like the payout went through earlier today however, I still can't login to the support page.
The login page isn't working for me either
romes
Posts: 32
Joined: Thu Dec 29, 2016 11:37 pm

Re: Unable to login to Support page to place a ticket

Post by romes » Sat May 29, 2021 8:23 pm

I am having this same issue as well. If I try to login to create a support ticket it says my username and pass are incorrect. If I try to the forgot password link I don't get the email, if I try to sign up for account it says an account already exists.
Alynn
Posts: 55
Joined: Wed Mar 03, 2021 12:40 pm

Re: Unable to login to Support page to place a ticket

Post by Alynn » Sat May 29, 2021 8:33 pm

The support page is its own system. You will need to make a new account to use it. It also uses your email as the username.
pcs1st
Posts: 1
Joined: Sat May 29, 2021 10:49 pm

Re: Unable to login to Support page to place a ticket

Post by pcs1st » Sat May 29, 2021 11:00 pm

I'm having the same issue cant file a support ticket. my password and username work here and for the dashboard and just fine but it says
Sorry, your username and password are incorrect - please try again.
I'm having a issue where my threshold is met on 2 days ago and then i check to see if it sent and it says threshold not met , then i wait again and it will say threshold met, then it says payout pending so I think its ok but then it goes back to saying threshold not met going on 3 days now at first I did not take a screen shot but the 2nd and 3rd day I took a screen shot showing it was met. this is on Kusama and polkadot , also my first polkadot withdraw never arrived at my wallet even though it shows processed with a transaction ID number. but i cant follow it so not sure if it is correct.

thanks pcs1st
romes
Posts: 32
Joined: Thu Dec 29, 2016 11:37 pm

Re: Unable to login to Support page to place a ticket

Post by romes » Sun May 30, 2021 10:01 am

Alynn wrote:
Sat May 29, 2021 8:33 pm
The support page is its own system. You will need to make a new account to use it. It also uses your email as the username.
We can't make new accounts, it says accounts already exist.
romes
Posts: 32
Joined: Thu Dec 29, 2016 11:37 pm

Re: Unable to login to Support page to place a ticket

Post by romes » Sun May 30, 2021 10:01 am

Alynn wrote:
Sat May 29, 2021 8:33 pm
The support page is its own system. You will need to make a new account to use it. It also uses your email as the username.
We can't make new accounts, it says accounts already exist for email and the forgot password link isn't sending a link.

UPDATE: READ NEXT POST
Last edited by romes on Sun May 30, 2021 10:04 am, edited 1 time in total.
romes
Posts: 32
Joined: Thu Dec 29, 2016 11:37 pm

Re: Unable to login to Support page to place a ticket

Post by romes » Sun May 30, 2021 10:03 am

romes wrote:
Sun May 30, 2021 10:01 am
Alynn wrote:
Sat May 29, 2021 8:33 pm
The support page is its own system. You will need to make a new account to use it. It also uses your email as the username.
We can't make new accounts, it says accounts already exist.
I was able to login using email as username. Also use this for nick to send the email too.
Post Reply