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How to get a support ticket actioned ?

Posted: Wed Nov 27, 2019 8:06 am
by janjacobs66
Hi Guys

I have an open support ticket UST-7116

Last support action was on 11 November, and no replies to my numerous replies since then

I have previously posted here regarding the same issue, but seems like admin deleted the post

Re: How to get a support ticket actioned ?

Posted: Wed Nov 27, 2019 11:32 am
by Steve Sokolowski
janjacobs66 wrote:
Wed Nov 27, 2019 8:06 am
Hi Guys

I have an open support ticket UST-7116

Last support action was on 11 November, and no replies to my numerous replies since then

I have previously posted here regarding the same issue, but seems like admin deleted the post
I'm not aware of any posts that were deleted, except those advertising universities or which ask trivial questions but the asker never helps anyone else out in return.

Re: How to get a support ticket actioned ?

Posted: Wed Nov 27, 2019 12:07 pm
by janjacobs66
No steve, no SPAM from me, all legit

Im referring to my open support ticket as quoted above
Chris just stopped responding weeks ago

Jan

Re: How to get a support ticket actioned ?

Posted: Fri Nov 29, 2019 2:53 pm
by janjacobs66
Hi Steve

its been another 2 odd day's since you explained that you only delete spam from universities
but still, no direct reply and not a word about my support ticking that's been hanging in the air for a month

last reply from Christopher was on 11 November 2019

PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!

what is it that I'm doing wrong ???

or do you just don't care about your miners ?????


Jan

Re: How to get a support ticket actioned ?

Posted: Sat Nov 30, 2019 2:43 pm
by Steve Sokolowski
janjacobs66 wrote:
Fri Nov 29, 2019 2:53 pm
Hi Steve

its been another 2 odd day's since you explained that you only delete spam from universities
but still, no direct reply and not a word about my support ticking that's been hanging in the air for a month

last reply from Christopher was on 11 November 2019

PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!

what is it that I'm doing wrong ???

or do you just don't care about your miners ?????


Jan
I asked Chris about this and he said again that he's not aware of any support tickets in "waiting for support" status from that date. There may be some tickets in "waiting for customer" status, in which case you may need to reply to the ticket.

Re: How to get a support ticket actioned ?

Posted: Sun Dec 01, 2019 1:31 pm
by janjacobs66
afraid its shows as "waiting for support"

Re: How to get a support ticket actioned ?

Posted: Fri Dec 06, 2019 5:06 am
by janjacobs66
Hi Steve

Pls ask Chris to look at my support ticket, seems like its not updating on his side
showing that Im waiting for him

last response from him was 5 days ago

Jan