mining/payout problems no support answer XMCC

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palmtreewayne
Posts: 5
Joined: Sat Dec 02, 2017 10:04 am

mining/payout problems no support answer XMCC

Post by palmtreewayne » Sat Jan 06, 2018 9:55 am

hello guys
i try since weeks to reach the support but still no answer!
today im not able to mine xmcc (monacocoin) when the d3 is connecting (not always possible i get no monaco coins i receive only litecoins and i have set payoutproperties only to monaco coin!
since 2 days prohashing has send some monaco coins and i have never received it! (1week ago everything was fine)

i have tonns of other problems (no received ltc, emc2...) the support doesnt answer to any question! and i write only when its important! i miss money since beginn of december!

the next one why is prohashing paying only 8 XMCC Block reward when XMCC gives you 10? í pay also 4,99% fee and we dont receive the full block rewards? are you kidding us?

its very fustrating!

i have switched to another pool
thanks for no support
thanks for no money
thanks for cost me money



please dont say setings are wrong pament adress are wrong ... i have checkt everything many times and it was working already in the past...
vladimirg17
Posts: 2
Joined: Sat Jan 06, 2018 10:20 am

Re: mining/payout problems no support answer XMCC

Post by vladimirg17 » Sat Jan 06, 2018 10:22 am

I have the same problems!
Please return my coins on my wallet, it's huge disrespect for your pool when you are doing like that.
vladimirg17
Posts: 2
Joined: Sat Jan 06, 2018 10:20 am

Re: mining/payout problems no support answer XMCC

Post by vladimirg17 » Sat Jan 06, 2018 10:25 am

I have correct settings in admin panel and on my miners and they worked 3 days ago, but for the last two days I had two transactions and they were "lost" somewhere.
babymine
Posts: 8
Joined: Sat Jan 06, 2018 10:27 am

Re: mining/payout problems no support answer XMCC

Post by babymine » Sat Jan 06, 2018 10:31 am

Similar problem here - missing monero payout for 3 days. Been using Prohashing for 3 months and this is my first problem. I have emailed twice and submitted a support ticket. NO RESPONSE anywhere. I'm about at have a 2nd monero payment and now do not trust prohashing.
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AppleMiner
Posts: 739
Joined: Sat Sep 30, 2017 1:44 pm

Re: mining/payout problems no support answer XMCC

Post by AppleMiner » Sat Jan 06, 2018 11:15 am

Emails and chat and forum posts are not guarnteed to be read. The only way to get a resolution to an issue is to put in a support ticket: Support.prohashing.com And they will look into your issue.

palmtreewayne: If you go to the explorer page, and do a search...monacocoin--All algorithms for this coin are in error.
So until the coin network is fixed...I don't think anything is moving, you cant send or receive coins on that network.
You can send a payment OUT...but until the network is up and working, nothing will be received on the other end.


Algorithm errors
The parent coin has at least one error.
KaiSatoshi
Posts: 3
Joined: Sun Jan 07, 2018 1:54 am

Re: mining/payout problems no support answer XMCC

Post by KaiSatoshi » Sun Jan 07, 2018 2:05 am

Hi All

is there any update on when Monaco will be live again ?

I am in the same boat as the op my last 2 Monaco payments have not landed either.
greaseman316
Posts: 107
Joined: Sat Dec 02, 2017 2:34 pm

Re: mining/payout problems no support answer XMCC

Post by greaseman316 » Sun Jan 07, 2018 10:15 am

To the OP. the last time i checked xmcc only paid 5 as block reward.

Just FYI, i have seen xmcc sit in the error list for weeks here. you also want to click on the stats bar for xmcc from the charts page as apple explained. it also spends A LOT of time with the exchange in error here, but does not show the red box around the stats bar so we still continue to mine it.

Since i solo at other sites and such it appears PH has an issue with xmcc. the xmcc network has been running great since before thanksgiving.
babymine
Posts: 8
Joined: Sat Jan 06, 2018 10:27 am

Re: mining/payout problems no support answer XMCC

Post by babymine » Mon Jan 08, 2018 11:08 am

Missing Monero payment for a week now. How long does it take support to respond or even acknowledge tickets?
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AppleMiner
Posts: 739
Joined: Sat Sep 30, 2017 1:44 pm

Re: mining/payout problems no support answer XMCC

Post by AppleMiner » Mon Jan 08, 2018 1:28 pm

babymine wrote:Missing Monero payment for a week now. How long does it take support to respond or even acknowledge tickets?
Typically in 24 hours, but I do not know if they work over the weekends.

When did you put the ticket in?
Which email service did you use?
Have you checked all the junk and spam folders for replies?
minersixtyniner
Posts: 9
Joined: Mon Jan 08, 2018 1:39 pm

Re: mining/payout problems no support answer XMCC

Post by minersixtyniner » Mon Jan 08, 2018 2:16 pm

Missing Monero payment here as well. No response from support here either.
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