USDCoin not paying out (4 days+)

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ShmooJew
Posts: 1
Joined: Fri Jun 11, 2021 6:02 pm

USDCoin not paying out (4 days+)

Post by ShmooJew » Wed Jun 16, 2021 2:07 pm

USDCoin has now piled up in my account for 4 days without paying out after paying out fine previously (direct to Coinbase).

Also, the Forgot Password link in the Support portal doesn't actually send the reset email - hence no ability to file a ticket.

If someone knows the ProHashing support team's handle, can you tag here?
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Steven Godshall
Posts: 57
Joined: Tue Mar 03, 2020 11:04 am

Re: USDCoin not paying out (4 days+)

Post by Steven Godshall » Wed Jun 16, 2021 3:19 pm

Thanks for reporting, USDC Coinbase payouts should go out within a few hours.

I could not reproduce an issue with the support portal's password reset emails. Could be an issue with your spam filter or email provider, but you could alternatively just try signing up for a new support account.
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