How to get a support ticket actioned ?

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janjacobs66
Posts: 13
Joined: Tue Sep 03, 2019 2:10 am

How to get a support ticket actioned ?

Post by janjacobs66 » Wed Nov 27, 2019 8:06 am

Hi Guys

I have an open support ticket UST-7116

Last support action was on 11 November, and no replies to my numerous replies since then

I have previously posted here regarding the same issue, but seems like admin deleted the post
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Steve Sokolowski
Posts: 3827
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: How to get a support ticket actioned ?

Post by Steve Sokolowski » Wed Nov 27, 2019 11:32 am

janjacobs66 wrote:
Wed Nov 27, 2019 8:06 am
Hi Guys

I have an open support ticket UST-7116

Last support action was on 11 November, and no replies to my numerous replies since then

I have previously posted here regarding the same issue, but seems like admin deleted the post
I'm not aware of any posts that were deleted, except those advertising universities or which ask trivial questions but the asker never helps anyone else out in return.
janjacobs66
Posts: 13
Joined: Tue Sep 03, 2019 2:10 am

Re: How to get a support ticket actioned ?

Post by janjacobs66 » Wed Nov 27, 2019 12:07 pm

No steve, no SPAM from me, all legit

Im referring to my open support ticket as quoted above
Chris just stopped responding weeks ago

Jan
janjacobs66
Posts: 13
Joined: Tue Sep 03, 2019 2:10 am

Re: How to get a support ticket actioned ?

Post by janjacobs66 » Fri Nov 29, 2019 2:53 pm

Hi Steve

its been another 2 odd day's since you explained that you only delete spam from universities
but still, no direct reply and not a word about my support ticking that's been hanging in the air for a month

last reply from Christopher was on 11 November 2019

PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!

what is it that I'm doing wrong ???

or do you just don't care about your miners ?????


Jan
User avatar
Steve Sokolowski
Posts: 3827
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: How to get a support ticket actioned ?

Post by Steve Sokolowski » Sat Nov 30, 2019 2:43 pm

janjacobs66 wrote:
Fri Nov 29, 2019 2:53 pm
Hi Steve

its been another 2 odd day's since you explained that you only delete spam from universities
but still, no direct reply and not a word about my support ticking that's been hanging in the air for a month

last reply from Christopher was on 11 November 2019

PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!

what is it that I'm doing wrong ???

or do you just don't care about your miners ?????


Jan
I asked Chris about this and he said again that he's not aware of any support tickets in "waiting for support" status from that date. There may be some tickets in "waiting for customer" status, in which case you may need to reply to the ticket.
janjacobs66
Posts: 13
Joined: Tue Sep 03, 2019 2:10 am

Re: How to get a support ticket actioned ?

Post by janjacobs66 » Sun Dec 01, 2019 1:31 pm

afraid its shows as "waiting for support"
janjacobs66
Posts: 13
Joined: Tue Sep 03, 2019 2:10 am

Re: How to get a support ticket actioned ?

Post by janjacobs66 » Fri Dec 06, 2019 5:06 am

Hi Steve

Pls ask Chris to look at my support ticket, seems like its not updating on his side
showing that Im waiting for him

last response from him was 5 days ago

Jan
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