Announcing expanded and live customer service!

News updates about the Prohashing pool
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Steve Sokolowski
Posts: 4510
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Announcing expanded and live customer service!

Post by Steve Sokolowski » Wed Sep 22, 2021 7:31 am

We're proud to announce that Paula Godshall will be joining us as our first dedicated Cryptocurrency Support Expert tomorrow! Paula will be responsible for managing Prohashing's customer service operations, and her addition to the team will mark the start of a dedicated support team for the company.

Paula's responsibilities will be to serve as the primary contact with customers when support issues occur. Prohashing will be starting daily "live support" hours, a period of four hours when she or another employee will be to provide immediate responses to tickets and phone calls. Calls and chat started during those hours will be answered live, or will be returned immediately after the on-duty representative hangs up the current call. Calls and chat started outside those hours will receive a response no later than the next day's live hours. With the extra manpower, tickets submitted through the current methods will also see a speedup in response times even if they are not submitted during the live hours.

Please join me in welcoming Paula to Prohashing! Look for the announcement of when the "live hours" will be as soon as Paula has completed her initial training in early October!
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-MaVerick-
Posts: 85
Joined: Wed May 12, 2021 3:12 pm
Location: Germany

Re: Announcing expanded and live customer service!

Post by -MaVerick- » Wed Sep 22, 2021 7:48 am

Welcome Paula! The more the merrier.
Sumoblei
Posts: 34
Joined: Sat May 29, 2021 8:34 am

Re: Announcing expanded and live customer service!

Post by Sumoblei » Wed Sep 22, 2021 10:40 am

Now I can pose more stupid questions lol Welcome Paula!
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Sarah Manter
Posts: 76
Joined: Fri Aug 13, 2021 11:15 am

Re: Announcing expanded and live customer service!

Post by Sarah Manter » Wed Sep 22, 2021 11:08 am

Sumoblei wrote: Wed Sep 22, 2021 10:40 am Now I can pose more stupid questions lol Welcome Paula!
There are no stupid questions, only frustrated and tired miners. ;)
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Mastermind007
Posts: 57
Joined: Wed Aug 25, 2021 2:02 pm

Re: Announcing expanded and live customer service!

Post by Mastermind007 » Thu Sep 23, 2021 6:48 am

Welcome Paula, we'll take it easy on you for your first week. :)
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Paula Godshall
Posts: 1
Joined: Wed Sep 22, 2021 12:39 pm

Re: Announcing expanded and live customer service!

Post by Paula Godshall » Thu Sep 23, 2021 11:40 am

Thanks, all! I'm glad to be joining you!
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Banished_Privateer
Posts: 62
Joined: Wed Feb 10, 2021 6:49 am

Re: Announcing expanded and live customer service!

Post by Banished_Privateer » Sat Sep 25, 2021 7:13 am

Welcome Paula! Glad to see Prohashing team growing.
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