Recently, there have been a large number of password and two-factor authentication reset requests. We love to assist customers in gaining access to their accounts, and want to help in any way possible. That said, running a business means making hard choices between things that we can do and things that we can not do.
If we offer one service, then there is another potential feature that we don't have the manpower to add. For example, if we spend 20 hours per week resetting passwords, and Chia mining is estimated to require 300 hours to implement, that means that we could have added Chia mining for free in 15 weeks if we didn't respond to some types of password reset requests.
Password reset requests are now taking up so much time that they are actually now hindering server upkeep. We've decided to make the difficult choice to reduce support for some types of password reset requests because reset requests require so much lengthy back-and-forth communication. One particular task being diverted by password reset requests is server maintenance - servers are less stable than they could be because Chris has hardware sitting next to his desk that is not installed, and servers are also not upgraded to the latest software.
The following two types of reset requests will no longer be supported:
- Requests where the customer has not associated an E-Mail address with the account
- Two-factor authentication requests where the customer used Google Authenticator instead of Authy
- Add an E-Mail address to your account.
- Reset your two-factor authentication key and use Authy. Store your Authy "backups password" in a safe place, and you will be immune from phone loss.
Thanks for your understanding as we work on giving Chris more time to focus on making the system even better!