Website issues

News updates about the Prohashing pool
TheSBG
Posts: 3
Joined: Wed Apr 28, 2021 12:51 pm

Re: Website issues

Post by TheSBG » Wed Apr 28, 2021 10:35 pm

Steve Sokolowski wrote:
Wed Apr 28, 2021 2:50 pm
TheSBG wrote:
Wed Apr 28, 2021 1:16 pm
My home ip is banned... i can still access on mobile
What is your username? Please log into your forums account from that home IP address to prove you have access to it, and I'll search for the address in the list.
username is TheSBG (just like it is here) and i'm currently logged into these forums from my home network. Still unable to log into prohashing from this home network
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Steve Sokolowski
Posts: 4389
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Website issues

Post by Steve Sokolowski » Thu Apr 29, 2021 6:43 am

TheSBG wrote:
Wed Apr 28, 2021 10:35 pm
Steve Sokolowski wrote:
Wed Apr 28, 2021 2:50 pm
TheSBG wrote:
Wed Apr 28, 2021 1:16 pm
My home ip is banned... i can still access on mobile
What is your username? Please log into your forums account from that home IP address to prove you have access to it, and I'll search for the address in the list.
username is TheSBG (just like it is here) and i'm currently logged into these forums from my home network. Still unable to log into prohashing from this home network
Could you tell me more about who "MSlick2107" is? Perhaps it might be better to change over to a support ticket, where we can work on this issue without your having to reveal information publicly.
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Banished_Privateer
Posts: 43
Joined: Wed Feb 10, 2021 6:49 am

Re: Website issues

Post by Banished_Privateer » Thu Apr 29, 2021 9:16 am

I don't think I've started mining over 51 years ago :mrgreen:

Image
PHMmining
Posts: 4
Joined: Thu Apr 29, 2021 11:55 am

Re: Website issues

Post by PHMmining » Thu Apr 29, 2021 12:07 pm

Looks like I am having same issue where PC IP is banned and phone is working?

This is the computer for loggin in.
PHMmining
Posts: 4
Joined: Thu Apr 29, 2021 11:55 am

Re: Website issues

Post by PHMmining » Thu Apr 29, 2021 12:35 pm

Same issue happening, can't access the website from my PC#2
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Steve Sokolowski
Posts: 4389
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Website issues

Post by Steve Sokolowski » Thu Apr 29, 2021 12:45 pm

If you're having issues accessing the site, feel free to submit a support ticket and we'll review the situation. Most likely, there is a computer on your network that is infected with malware. Bans from the main website are not propagated to the support ticketing system.

To date, we have not received any tickets about this issue, and cannot address it on the forums.
PHMmining
Posts: 4
Joined: Thu Apr 29, 2021 11:55 am

Re: Website issues

Post by PHMmining » Thu Apr 29, 2021 1:00 pm

Thanks Steve for your reply. I am new so my apologies for not utilizing the proper channels. I sent a message through "Contact a Board Administrator". Is there another place to send a message? I am not able to get into the website and when trying to send on my phone the Jira Service desk is not recognizing my username and PW.
Alynn
Posts: 51
Joined: Wed Mar 03, 2021 12:40 pm

Re: Website issues

Post by Alynn » Thu Apr 29, 2021 2:03 pm

PHMmining wrote:
Thu Apr 29, 2021 1:00 pm
Thanks Steve for your reply. I am new so my apologies for not utilizing the proper channels. I sent a message through "Contact a Board Administrator". Is there another place to send a message? I am not able to get into the website and when trying to send on my phone the Jira Service desk is not recognizing my username and PW.
If you haven't created an account on the support site, then do so. If you have, the username is your email.
PHMmining
Posts: 4
Joined: Thu Apr 29, 2021 11:55 am

Re: Website issues

Post by PHMmining » Thu Apr 29, 2021 3:58 pm

Thanks Alynn, did that and was able to submit a ticket.
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Steve Sokolowski
Posts: 4389
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Website issues

Post by Steve Sokolowski » Thu Apr 29, 2021 4:54 pm

It turns out that the PHMining issue is caused because he is on a shared network with other machines that he doesn't have control over.

Most likely, those machines are infected with malware. This is particularly common with surveillance cameras and routers where the installer doesn't change the root password from the default.

Unfortunately, there's not much we can do in that situation because if we remove the ban, these other infected machines (which the customer often doesn't have access to) would continue to send invalid password attempts. Make sure that all of the devices on your network are virus scanned, have the latest firmware, and are not using their default passwords.
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