CRO Payout does not work

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voxy
Posts: 4
Joined: Mon Nov 29, 2021 3:50 am

CRO Payout does not work

Post by voxy » Mon Nov 29, 2021 3:54 am

Hi Com,
i earned a lot of Crypto.com Coins, but unfortuantely, i can not do a payout, because
prohash is telling me:
"Payouts for this coin are on the ERC20 network. The Native CRO network is not supported."

Any Idears how to payout this coin (btw: i live in germany, Coinbase does not support this coin in germany)

Thanks for your help.
User avatar
Steven Godshall
Posts: 78
Joined: Tue Mar 03, 2020 11:04 am

Re: CRO Payout does not work

Post by Steven Godshall » Mon Nov 29, 2021 1:39 pm

If a Coinbase coin isn't supported in your region, then you cannot receive payouts direct-to-Coinbase for that coin. You can receive payouts on-chain for CRO by using an ERC20 CRO address. We're in the process of making more descriptive error messages appear for users with these Coinbase coin region restrictions.
voxy
Posts: 4
Joined: Mon Nov 29, 2021 3:50 am

Re: CRO Payout does not work

Post by voxy » Tue Nov 30, 2021 6:51 am

Hi Steven,
thanks for your answer.

I trid to payout the coin to my Crypto.com account, to an ERC20 Adress, but this does also not work.
The same Massage is shown: "Payouts for this coin are on the ERC20 network. The Native CRO network is not supported."
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Steven Godshall
Posts: 78
Joined: Tue Mar 03, 2020 11:04 am

Re: CRO Payout does not work

Post by Steven Godshall » Tue Nov 30, 2021 7:46 pm

voxy wrote: Tue Nov 30, 2021 6:51 am Hi Steven,
thanks for your answer.

I trid to payout the coin to my Crypto.com account, to an ERC20 Adress, but this does also not work.
The same Massage is shown: "Payouts for this coin are on the ERC20 network. The Native CRO network is not supported."
Perhaps you are providing an incorrect or unsupported address? ERC20 CRO addresses start with "0x".
voxy
Posts: 4
Joined: Mon Nov 29, 2021 3:50 am

Re: CRO Payout does not work

Post by voxy » Wed Dec 01, 2021 11:23 am

Yes, i checked several times and it is starting with 0x
dostoy
Posts: 2
Joined: Sat Dec 04, 2021 7:39 am

Re: CRO Payout does not work

Post by dostoy » Sat Dec 04, 2021 7:43 am

I am also having difficulties with CRO payments. I have my coinbase account linked and had been getting the CRO payments everyday until December 2nd, I have not had a payment since then. The other coins have paid out but the CRO has just been accumulating but not paying since the 2nd. Should I be switching to another coin?
voxy
Posts: 4
Joined: Mon Nov 29, 2021 3:50 am

Re: CRO Payout does not work

Post by voxy » Mon Dec 06, 2021 3:11 am

still does not work... don´t know what the problem is
dostoy
Posts: 2
Joined: Sat Dec 04, 2021 7:39 am

Re: CRO Payout does not work

Post by dostoy » Wed Dec 29, 2021 7:58 am

It is happening again, CRO hasn't paid out to coinbase since the 25th.
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Sarah Manter
Posts: 436
Joined: Fri Aug 13, 2021 11:15 am
Contact:

Re: CRO Payout does not work

Post by Sarah Manter » Mon Jan 03, 2022 1:27 pm

dostoy wrote: Wed Dec 29, 2021 7:58 am It is happening again, CRO hasn't paid out to coinbase since the 25th.
Hello, and Happy New Year! If you're still having issues with this, can you please submit a support ticket? Support options are on the top right of the forums page.
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