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Re: Coinbase does not deserve to be in business

Posted: Fri Oct 26, 2018 1:44 am
by CSZiggy
So after the ticket being in their system for OVER a month now....No resolution just an E-mail update stating they are aware there is an issue.
No ETA, no sorry its taken over 30-days to even get you an update on the ticket.

Not that the ticket HAS been assigned and IS being worked on. Just an update to let you know that IS what we need to do(once we get off our collective asses and actually fix the issues)

Sorry no, I'd stay on top of them. I give customer service 2-weeks to fix my issue. After that they are incompetent or lack the resources to be a proper customer service branch for whatever service sector they cover. So if someone raises a fuss, or threathens to go to the public, just send them 1 e-mail update every month or so to tide them over. Sorry they had 2-weeks to fix the issue or contact you for more information. Being expected to wait longer than 2-weeks for any response is unacceptable.

Call them out. They need to hire more customer service people or reduce their users if they can't keep up with the issues they have.

Re: Coinbase does not deserve to be in business

Posted: Sat Oct 27, 2018 12:19 pm
by Steve Sokolowski
Here's an update on Coinbase. They were not able to meet the deadline they provided of Friday, but they have finally replied. I can't say anything else except that we need to wait for them to get back to us.

__________________________________
Thanks for the context Steve! That’s very helpful.
I’ll add this note for the review team and they’ll finalize this – I’ll press the team to getting this done Monday. Thanks again so much for your patience!
----------
Coinbase Support
We're hiring! - http://www.coinbase.com/careers

On Oct 26, 2018 at 05:40PM PDT <steve@prohashing.com> wrote:

Hi,



Thanks for your attention. I replied to the support tickets in our system to tell them to hold off on contacting you while you are working on the issue.



Since we’ve used Coinbase since 2014, I’m not sure what caused the issue now, but I want to clarify that if this review is for buying or selling coins, we aren’t interested in using Coinbase to do that. The account is only used for the for the OAuth2 app, as described in our documentation at https://prohashing.com/help.html#settings-coinbase.



Thanks,
On Oct 25, 2018 at 09:48AM PDT "Coinbase Support" <support@coinbase.com> wrote:
Hi Steve,
Wanted to check in and let you know that we’re waiting for our internal partners to review your account and I’ll be able to follow up with you tomorrow. Thanks again for your patience!
----------
Coinbase Support
We're hiring! - http://www.coinbase.com/careers

On Sep 24, 2018 at 08:52PM PDT "Coinbase Support" <support@coinbase.com> wrote:
Hi Steve,
Cindy from Reddit here – sorry for the delay.
Wanted to confirm receipt of this case and we’ll be investigating this issue today. I’ll follow up at the end of the day.
Thanks again!
----------
Coinbase Support
We're hiring! - http://www.coinbase.com/careers

On Sep 23, 2018 at 05:20PM PDT steve@prohashing.com <steve@prohashing.com> wrote:

Hello. I have been using an OAuth application through Coinbase to send money. It has worked fine until two days ago, when I began receiving the error "OAuth application has been disabled". I have not changed anything with the application, but Coinbase has changed something causing it to no longer work. Can you please fix this for me? Thank you for your help.

Re: Coinbase does not deserve to be in business

Posted: Sat Oct 27, 2018 2:04 pm
by ajs

Re: Coinbase does not deserve to be in business

Posted: Sun Oct 28, 2018 12:16 pm
by ajs
Maybe they are working on fixing this:

According to the report, Coinbase’s new customer service executive, Tina Bhatnagar, wants to centralize the operations of the department. As a result, some members of the remote support team have been laid off, while others have been offered to relocate to one of the company’s offices. In a written statement, Coinbase commented: “We’ve learned that certain teams who are co-located are more efficient, effective, and happier in their roles. So moving forward, some teams – Including Support, Fraud, and Compliance – will only hire employees into Coinbase offices.”

Emphasis is mine. Source: https://news.bitcoin.com/the-daily-coin ... ainst-ban/

Re: Coinbase does not deserve to be in business

Posted: Tue Oct 30, 2018 8:24 am
by Steve Sokolowski
ajs wrote:Maybe they are working on fixing this:

According to the report, Coinbase’s new customer service executive, Tina Bhatnagar, wants to centralize the operations of the department. As a result, some members of the remote support team have been laid off, while others have been offered to relocate to one of the company’s offices. In a written statement, Coinbase commented: “We’ve learned that certain teams who are co-located are more efficient, effective, and happier in their roles. So moving forward, some teams – Including Support, Fraud, and Compliance – will only hire employees into Coinbase offices.”

Emphasis is mine. Source: https://news.bitcoin.com/the-daily-coin ... ainst-ban/
In regards to this post, I think that this is probably a step backward. I'm not a human resources expert, but my experience is that employees tend to be happier when they are given the opportunity to control their own lives and schedules. I don't tell Constance and Vance that they have to be at a specific location and work from 8 to 5. There is a maximum amount of high-quality work that a person can accomplish in a day, and enforcing a schedule just causes employees to waste time surfing the Internet during the rest of the day when a person isn't at optimal efficiency. It also wastes money and increases danger by making people drive miles in each direction when they spend 99% of their office time sitting in front of a monitor alone anyway. A better choice is to allow a person to plow through work when (s)he is efficient, and to do other things when (s)he is not, so that the periods of efficiency are maximized, no matter when in the day they are.

As we are also seeing with the US government, rules and procedures don't matter. All that matters is the character of the people doing the work. When you have good, hardworking, ethical people working for you (or for your country), then you get good results. If you have unethical slackers working for you, then bad things happen. Coinbase's troubles with customer service will not be resolved by forcing all employees to go to an office from 8 to 5, unless by chance the people who are hired end up being higher quality people than those who were fired. Only the people matter.

To update everyone about the initial post in this thread, I'm pleased to announce that Coinbase successfully resolved this issue. The customer service representative said that the business account had been flagged for a "regular review." Once they completed the review, they found no issues and re-enabled the account. No additional action is necessary on our or customers' part. If you disconnected your Coinbase account, then you should reconnect the account to resume payouts. Because Coinbase payouts are not conducted on-chain, they occur as often as possible and customers who reconnect accounts will see payouts occur much more quickly than the once-daily payouts of other coins. Some payouts totaling more than $1800 each have already started to be executed.

Code: Select all

Hey Steve,
Thanks for your patience! Your business account was flagged for a review and was pending the review. We were able to review your account and you should be good to go now.
Thanks!
---------- 
Coinbase Support 
We're hiring! - www.coinbase.com/careers
I will now reply to and close all the tickets about the Coinbase issues over the next hour. I also contacted Forbes and the other media outlets to inform them that the issue had been resolved and will direct them to this post to show the resolution if they were already writing a story anyway.

You can make your own judgment about how Coinbase handled this issue, based upon the information in the original post. One major flaw in their procedure is that they allow an application that has been running for four years to be disabled by default instead of simply flagging these regular reviews and only disabling reviewed applications after the review if something is found to be wrong.

Once this issue was brought to their attention through public channels, they did get it resolved in five days. However, most customers would not receive the attention of thousands of people like I did when I published this thread. There are undoubtedly many customers who are stuck in their support queue whose tickets will be closed without a reply. I imagine that most of those customers will stop being customers. Do a search for "coinbase reviews" on Google and you'll see tens of thousands of 1-star reviews about their customer service. Coinbase has lost thousands of customers and many more dollars due to these devastating reviews.

Rumors abound that Coinbase is going to make an IPO soon. Investing in a Coinbase IPO is already a bad idea for unrelated reasons (Coinbase's value will go up only if there is more trading volume, but if that happens, then coin prices will rise faster than the stock's price), but I suspect that their poor reputation is going to drag down the company's price on an IPO because anyone who searches for them will see a litany of complaints about their support.

In conclusion, this issue is finally closed. Feel free to submit a support ticket if you have any questions about Coinbase payouts, now that they have been re-enabled. Happy mining!

Coinbase has a lot of work to do, but at least this is a start.

Re: Coinbase does not deserve to be in business

Posted: Tue Oct 30, 2018 1:56 pm
by CSZiggy
So I guess the question is, what is the alternative?

For a USA person, how do you get coins into $ in your bank?
What are the other options (legal preferred but if coinbase is a no-go, will entertain other options as well)

You say the only way for the value of a coinbase IPO to go up is if there is more trade volume, and I agree, if volume stays the same so does the IPO value. But how does more volume mean higher coin prices? there was 20% more value yesterday than 2 days ago, and yet the price of the coins dipped 2-5% across the board. I disagree that a higher trade volume on coinbase would equate to higher prices of the coins. Coinbase would make a profit on trades no matter what the coin's prices are at. If something hit the NYSE, and there was a market crash, and the dollar loses value, maybe the whole economy switches to crypto...where all could people go to exchange the last of their $$$ into bitcoins?

What are the other options? BITFLYER is a no-go they have suspended new accounts.



Thank you for your interest in opening a bitFlyer account. However, we are temporarily unable to accept new user accounts. bitFlyer, Inc. (Japan) received an improvement order from their local regulator and has suspended new customer acquisition while it works to address the improvement order. In support of our parent company's voluntary action, bitFlyer USA and Europe will also be temporarily pausing the onboarding of new customers.

Re: Coinbase does not deserve to be in business

Posted: Tue Oct 30, 2018 7:30 pm
by Steve Sokolowski
CSZiggy wrote:So I guess the question is, what is the alternative?

For a USA person, how do you get coins into $ in your bank?
What are the other options (legal preferred but if coinbase is a no-go, will entertain other options as well)

You say the only way for the value of a coinbase IPO to go up is if there is more trade volume, and I agree, if volume stays the same so does the IPO value. But how does more volume mean higher coin prices? there was 20% more value yesterday than 2 days ago, and yet the price of the coins dipped 2-5% across the board. I disagree that a higher trade volume on coinbase would equate to higher prices of the coins. Coinbase would make a profit on trades no matter what the coin's prices are at. If something hit the NYSE, and there was a market crash, and the dollar loses value, maybe the whole economy switches to crypto...where all could people go to exchange the last of their $$$ into bitcoins?

What are the other options?
I think I mentioned Bitflyer in the original post. That's who we use. If you need to sell any other type of coin than bitcoins, just exchange them to bitcoins and then exchange those to dollars. We never buy bitcoins so I can't say whether there are any deposit issues, but we're 100% satisfied with them.

Re: Coinbase does not deserve to be in business

Posted: Wed Nov 14, 2018 11:26 am
by Splinter
CSZiggy wrote:
Splinter wrote:. I'm using Mycelium now to sell btc then.
I'd have no issues using them....If they had offices in a country other than Latvia.

Show me a BBB rated US exchange, or some EU place that has passed some sort of regs.
Please no camien islands BS countrys where all it takes is $1 to register a company and not be tied to any country's laws.
The bank transactions at Mycelium are made by Glidera, a Chicago based company and owned by Kraken now. If you don't want to use Mycelium at all, you can use another wallet supported by Glidera (now aka Kraken Direct)... BRD (breadwallet) for example which is based in Switzerland.

Re: Coinbase does not deserve to be in business

Posted: Wed Nov 14, 2018 12:39 pm
by CSZiggy
So if they are based out of chicago...and its all on the up-and-up legit...why the sneaky registration from Camien Islands?

Why not just have godaddy do it? Why does a legit Chicago company have to run off to camien to get the website up.
So again...they register from a country I can trust, with some requirement and hoops to jump through to get up and running so there is some accountability...then I'd be interested. Still seems like something is trying to be hidden.

Re: Coinbase does not deserve to be in business

Posted: Thu Nov 15, 2018 2:34 pm
by Splinter
I don't know the reasons for that... it may be some tax reason not necessarily illegal, since I very much doubt that Glidera (Kraken Direct now) would make agreement with a company under suspicion or indications of some kind of fraud. But what I'm saying is that you don't need Mycelium to sell or buy btc (without the need to make a wire transfer for verification as the most exchanges require). Just use BRD or another wallet that supports Glidera... or even use Glidera directly, though I've never done it, but I think it's possible as well. This saved my life when Coinbase had a problem with my bank account without any reason, for a technical failure when increasing the limit and the support has NEVER been able to solve that. I didn't even get an answer! And the best part is that Glidera's rates are better. I wish I had known this solution before... goodbye Coinbase to sell btc! :)