That second announcement you've been waiting for is almost within view!

With Sarah's hiring, Atlassian hit us with a bill of $4300 to continue to use the Jira Service Desk for support. No ticketing system is worth that much money, let alone Jira Service Desk, which has few features that we need other than that it integrates well with Atlassian's other tools. We're eval...

Telegram support would be great, it works well and it's not Facebook. I'm not making a facebook account to contact support. Good morning. We're looking into Telegram support. For now, it works through Facebook, Twitter, and email. If you are not interested in having Facebook or Twitter, you can sen...

steve_empire wrote: ↑Sat Aug 14, 2021 5:22 pm What is the link to your Facebook page?

Good morning! Our facebook page is: https://www.facebook.com/prohashing

trying to submit a support ticket but that system asks for a description of the problem and its the only field that doesn't exist on the form then errors out when you try to proceed. The good news is we're in the process of switching over to a new system that will hopefully work better than the cur...

The issue about the text box is that should be for less verbose topics. If you have a quick question with a quick answer, then sure. But if you are trying to write out paragraphs the forums are much better. I'd say something like, 500 characters or less for the chat. From what I've seen today, othe...

Murr808 wrote: ↑Fri Aug 13, 2021 6:55 pm Welcome to the team Sarah! I have not really used the forums much since joining a couple months ago. I mostly just use the chatbox for asking general questions.

Thanks! It seems you are not alone in that. Are you generally getting the answers you need?

Hi and Welcome! :) One thing I've noticed on this forum since joining in May is that people tend to use the instant chat at the top a lot more than the actual topics. I think it works quite well as you can get simple questions answered very quickly and it serves as an off-topic discussion where you...

Hello! I'm excited to have joined the Prohashing team this week as Digital Marker! You should see me bouncing around the forums and Prohashing's social media. I'm eager to help support you when possible, but I'm also looking forward to learning from you, since we already have such a wide range of kn...