Search found 13 matches

by janjacobs66
Fri Dec 06, 2019 5:06 am
Forum: System support and feedback
Topic: How to get a support ticket actioned ?
Replies: 6
Views: 2632

Re: How to get a support ticket actioned ?

Hi Steve

Pls ask Chris to look at my support ticket, seems like its not updating on his side
showing that Im waiting for him

last response from him was 5 days ago

Jan
by janjacobs66
Sun Dec 01, 2019 1:31 pm
Forum: System support and feedback
Topic: How to get a support ticket actioned ?
Replies: 6
Views: 2632

Re: How to get a support ticket actioned ?

afraid its shows as "waiting for support"
by janjacobs66
Fri Nov 29, 2019 2:53 pm
Forum: System support and feedback
Topic: How to get a support ticket actioned ?
Replies: 6
Views: 2632

Re: How to get a support ticket actioned ?

Hi Steve its been another 2 odd day's since you explained that you only delete spam from universities but still, no direct reply and not a word about my support ticking that's been hanging in the air for a month last reply from Christopher was on 11 November 2019 PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!! w...
by janjacobs66
Wed Nov 27, 2019 12:07 pm
Forum: System support and feedback
Topic: How to get a support ticket actioned ?
Replies: 6
Views: 2632

Re: How to get a support ticket actioned ?

No steve, no SPAM from me, all legit

Im referring to my open support ticket as quoted above
Chris just stopped responding weeks ago

Jan
by janjacobs66
Wed Nov 27, 2019 8:06 am
Forum: System support and feedback
Topic: How to get a support ticket actioned ?
Replies: 6
Views: 2632

How to get a support ticket actioned ?

Hi Guys

I have an open support ticket UST-7116

Last support action was on 11 November, and no replies to my numerous replies since then

I have previously posted here regarding the same issue, but seems like admin deleted the post
by janjacobs66
Tue Nov 05, 2019 6:11 am
Forum: System support and feedback
Topic: How to remove 2FA on Prohashing account
Replies: 5
Views: 2500

Re: How to remove 2FA on Prohashing account

Hi Steve I eventually got in via another (longer) URL and received an email but replying to it or sending a new one to support@jira.prohashing.com returns with Delay reason: SMTP error from remote mail server after RCPT TO:<support@jira.prohashing.com>: 454 4.7.1 <support@jira.prohashing.com>: Relay...
by janjacobs66
Fri Nov 01, 2019 8:15 am
Forum: System support and feedback
Topic: How to remove 2FA on Prohashing account
Replies: 5
Views: 2500

Re: How to remove 2FA on Prohashing account

mmmm, problem, like I see many others experience only have a login option, no option for new account on jira.prohashing I get this .. "Not a member? To request an account, please contact your Jira administrators" when selecting that, I get this back "Your Jira administrator has not yet configured th...
by janjacobs66
Fri Nov 01, 2019 8:09 am
Forum: System support and feedback
Topic: How to remove 2FA on Prohashing account
Replies: 5
Views: 2500

Re: How to remove 2FA on Prohashing account

Thanks Steve

will do
by janjacobs66
Mon Oct 28, 2019 5:15 pm
Forum: System support and feedback
Topic: How to remove 2FA on Prohashing account
Replies: 5
Views: 2500

How to remove 2FA on Prohashing account

Hi there I lost my phone, got replacement with new SIM & SIM swap to original number Im using "Authy" for 2FA, but my written down recovery password is not accepted for unlocking ANY of the sites I use it on Authy says I have to take it up with the various sites As I can not raise a support ticket t...
by janjacobs66
Mon Oct 28, 2019 5:07 pm
Forum: System support and feedback
Topic: Can no longer get to regular support ticket site
Replies: 10
Views: 4127

Re: Can no longer get to regular support ticket site

I have the same issue when trying to raise a support ticket here https://jira.prohashing.com/servicedesk/customer/portal/1/user/login?destination=portal%2F1 I get "Sorry, your username and password are incorrect - please try again." (I am 110% sure my username /password is correct) and "Forgot your ...