2022-12-8 duplicate share issue

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Sarah Manter
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Joined: Fri Aug 13, 2021 11:15 am
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2022-12-8 duplicate share issue

Post by Sarah Manter » Fri Dec 09, 2022 5:48 pm

Last night the duplicate share checker, for an unknown reason, started recording all shares as duplicate. This issue has never happened before. We have added a new monitoring check as a regression test, and this issue will never happen again. We will be refunding all affected customers their lost money. Affected customers will see individualized messages with the amount of money being refunded. Please be patient. It will take Chris some time to go through each account.
Ariee43
Posts: 5
Joined: Thu Feb 01, 2024 2:18 pm

Re: 2022-12-8 duplicate share issue

Post by Ariee43 » Thu Mar 14, 2024 7:01 am

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