Comcast connectivity issue identified

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Steve Sokolowski
Posts: 4590
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Comcast connectivity issue identified

Post by Steve Sokolowski » Mon Dec 03, 2018 10:36 pm

Chris is currently on the phone with Comcast Enterprise Support to troubleshoot an issue with their network. It seems that packets to servers outside the United States are getting lost. He'll post an update as soon as he knows more.
dohckiller10
Posts: 4
Joined: Fri Oct 12, 2018 1:24 pm

Re: Comcast connectivity issue identified

Post by dohckiller10 » Mon Dec 03, 2018 10:45 pm

everything is back to normal now, thanks for the fast work out there.
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Chris Sokolowski
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Joined: Wed Aug 27, 2014 12:47 pm
Location: State College, PA

Re: Comcast connectivity issue identified

Post by Chris Sokolowski » Tue Dec 04, 2018 12:05 am

Yeah, Comcast seems to have fixed the issue and everything is back online.

We pay for enterprise service, and it's amazing how much easier it is to work with their enterprise support is compared to their "business" support. With their "business" support, it would have taken a hour just to get to past their standard "is your router plugged in" steps. With enterprise support, I told them I had a network issue and they immediately connected me with an experienced network technician. He ran traceroutes and within 5 minutes the issue was diagnosed and elevated to a senior network engineer at a central office.
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