Support tickets

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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Sarah Manter
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Joined: Fri Aug 13, 2021 11:15 am
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Support tickets

Post by Sarah Manter » Tue Dec 21, 2021 1:57 pm

Hello all! If you need account specific support, most of our support options are displayed along the top right of the forums page next to "Support" in the form of orange icons. You can also go to https://prohashing.com/about and click the orange "Support" button under "Website chat". We do our best to respond to tickets as quickly as possible.

We do ask that you submit only one ticket per issue. Duplicate tickets extend the time it takes us to respond to issues, as Paula then has to sort through which tickets are new issues and which ones have already been answered in another ticket.
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