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Re: Payouts not Executing

Posted: Wed Apr 26, 2017 11:19 am
by jinxorbit
BTC not paid out. Also have $$ payout coinbase has been there for a week.

Re: Payouts not Executing

Posted: Thu Apr 27, 2017 1:19 am
by Chris Sokolowski
Looking into your account. From what I see there is a bug with displaying balances on the website since on the website your BTC balance is adding in your dollar balance as well. I need to investigate the query and correct it.

As for the dollar payouts, would you be ok if I converted them to BTC for you? Our Coinbase account is locked and we Coinbase support isn't replying to requests to unlock it, so I don't know when the dollar payouts will go out next.

Re: Payouts not Executing

Posted: Thu Apr 27, 2017 9:25 am
by jinxorbit
Chris Sokolowski wrote:Looking into your account. From what I see there is a bug with displaying balances on the website since on the website your BTC balance is adding in your dollar balance as well. I need to investigate the query and correct it.

As for the dollar payouts, would you be ok if I converted them to BTC for you? Our Coinbase account is locked and we Coinbase support isn't replying to requests to unlock it, so I don't know when the dollar payouts will go out next.
Can you make the payout in LTC? I understand the coinbase issue, and on 2nd thought I really don't need the payouts to be in dollars anyway. I have set LTC as my payout coin, of course the 2% tip is still there... thanks for all of your help. Either payout is OK though.

Re: Payouts not Executing

Posted: Thu Apr 27, 2017 9:53 am
by vhmanu
my payout eligible for BTC should be above the default payout, so far no payout.
And my Coinbase payout is pending,too (i know you have a issue with it right now)

Re: Payouts not Executing

Posted: Thu Apr 27, 2017 2:34 pm
by algomaspur
Could you please check my account my goldcoin balance is payout eligble but has not payed out for a couple of days thanks. :D

Re: Payouts not Executing

Posted: Fri Apr 28, 2017 4:10 am
by Chris Sokolowski
jnxorbit, I converted your dollar balance to BTC. We store dollar balances in BTC until they are sold, so that only required a change in balances in our database as opposed to a sell to LTC which we legally can't do upon request.

vhmanu, your BTC balance is worth $38 at the moment, and the default threshold is $40 (see Bitcoin payout threshold rising again). I can convert the dollar balance to BTC if you want or you can leave it until we get our Coinbase account resolved. Let me know what your want to do.

algomaspur, I will get that payout sent today.

Re: Payouts not Executing

Posted: Fri Apr 28, 2017 7:35 am
by vhmanu
Chris Sokolowski wrote: vhmanu, your BTC balance is worth $38 at the moment, and the default threshold is $40 (see Bitcoin payout threshold rising again). I can convert the dollar balance to BTC if you want or you can leave it until we get our Coinbase account resolved. Let me know what your want to do.
Hi,

im pretty sure my BTC Balance has shown nearly 0.04 for days. Thats why i was confused i got no payout. Today it only shows 0.02865916.
And yes, please convert the dollar balance to BTC.

thanks

Re: Payouts not Executing

Posted: Fri Apr 28, 2017 10:31 am
by algomaspur
Thanks for working so hard Chris!

Re: Payouts not Executing

Posted: Fri Apr 28, 2017 10:53 am
by jinxorbit
Chris Sokolowski wrote:jnxorbit, I converted your dollar balance to BTC. We store dollar balances in BTC until they are sold, so that only required a change in balances in our database as opposed to a sell to LTC which we legally can't do upon request.

vhmanu, your BTC balance is worth $38 at the moment, and the default threshold is $40 (see Bitcoin payout threshold rising again). I can convert the dollar balance to BTC if you want or you can leave it until we get our Coinbase account resolved. Let me know what your want to do.

algomaspur, I will get that payout sent today.
Thanks Chris... BTC is fine.

Re: Payouts not Executing

Posted: Fri Apr 28, 2017 11:39 am
by excelerator
Hi Chris,

I checked the transaction IDs @ https://etherscan.io for my ETH payments for 4/25 & 4/27 and the TXIDs were reported as "Unable to locate Transaction entry"

Can you determine what happened and get my payouts for those two days processed?

Thanks