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Negative balance
Posted: Mon Nov 22, 2021 10:57 am
by rayday111
My account dashboard displays the following message, since 10 November:
You have a coin with a negative balance, so your payout proportions are being overriden to earn that coin. No action is necessary, and your normal payout proportions will automatically resume once the balance of all coins is zero.
My payouts have been not consistent and the negative balance keeps increasing. Can you fix
Re: Negative balance
Posted: Mon Nov 22, 2021 11:22 am
by Sarah Manter
rayday111 wrote: ↑Mon Nov 22, 2021 10:57 am
My account dashboard displays the following message, since 10 November:
You have a coin with a negative balance, so your payout proportions are being overriden to earn that coin. No action is necessary, and your normal payout proportions will automatically resume once the balance of all coins is zero.
My payouts have been not consistent and the negative balance keeps increasing. Can you fix
If you could please submit this as a support ticket, we'd be happy to look into this with you.
Re: Negative balance
Posted: Mon Nov 22, 2021 11:33 am
by rayday111
Please send me the support ticket link, as it is not easily found on your website.
Re: Negative balance
Posted: Tue Nov 23, 2021 8:41 am
by Sarah Manter
rayday111 wrote: ↑Mon Nov 22, 2021 11:33 am
Please send me the support ticket link, as it is not easily found on your website.
All support options are listed on our about page at
https://prohashing.com/about. You can click on the website chat support button if you are logged in and have an email address associated with your account, or you can email
[email protected].