Payout Threshold Met not possible

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futurebit
Posts: 11
Joined: Sat May 18, 2019 1:42 pm

Payout Threshold Met not possible

Post by futurebit » Thu Apr 29, 2021 3:05 am

Hello,

normally i would use the Jira Service Management for a ticket, but i can not login. The password is working on the Pool side and here in forum.

Problem is, than i have a positiv balance in TrueUS Dollar and the address is correct too. But its impossible to change the Payout Threshold and the Payout is not working. -> Threshold Met

Is it possible to help me. I am also a trusted miner.

thanks
Dom
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Banished_Privateer
Posts: 78
Joined: Wed Feb 10, 2021 6:49 am

Re: Payout Threshold Met not possible

Post by Banished_Privateer » Thu Apr 29, 2021 4:38 am

Problem with logging into JSM is that it's asking you for your login but it's the email that you need to use. I've had this issue before where I reported issue with logging to Steve, later I tried the email and it worked.
futurebit
Posts: 11
Joined: Sat May 18, 2019 1:42 pm

Re: Payout Threshold Met not possible

Post by futurebit » Thu Apr 29, 2021 6:10 am

Banished_Privateer wrote: Thu Apr 29, 2021 4:38 am Problem with logging into JSM is that it's asking you for your login but it's the email that you need to use. I've had this issue before where I reported issue with logging to Steve, later I tried the email and it worked.
Good too know, but i cannot reset the password ether. Nothing is coming to Mailaddress. Spam included.
Login still impossible. I tried every combination... :P
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Banished_Privateer
Posts: 78
Joined: Wed Feb 10, 2021 6:49 am

Re: Payout Threshold Met not possible

Post by Banished_Privateer » Thu Apr 29, 2021 7:19 am

futurebit wrote: Thu Apr 29, 2021 6:10 am
Banished_Privateer wrote: Thu Apr 29, 2021 4:38 am Problem with logging into JSM is that it's asking you for your login but it's the email that you need to use. I've had this issue before where I reported issue with logging to Steve, later I tried the email and it worked.
Good too know, but i cannot reset the password ether. Nothing is coming to Mailaddress. Spam included.
Login still impossible. I tried every combination... :P
When I tried to reset my password second time, I've also didn't receive any email, that was weird. I think I tried again the next day or after 2 days and it finally worked, I've received the reset email.
futurebit
Posts: 11
Joined: Sat May 18, 2019 1:42 pm

Re: Payout Threshold Met not possible

Post by futurebit » Fri Apr 30, 2021 7:18 am

so its not working... I use Email address, username, reset passwort nothing ist working... Login impossible
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Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Payout Threshold Met not possible

Post by Steve Sokolowski » Fri Apr 30, 2021 9:11 am

futurebit wrote: Fri Apr 30, 2021 7:18 am so its not working... I use Email address, username, reset passwort nothing ist working... Login impossible
What E-Mail provider are you using?

If you are using AT&T, their mailserver has added us to a spam filter. You'll have to contact AT&T and ask them to remove our domains from their filtering - there is nothing we can do about that.
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Steven Godshall
Posts: 94
Joined: Tue Mar 03, 2020 11:04 am

Re: Payout Threshold Met not possible

Post by Steven Godshall » Fri Apr 30, 2021 1:25 pm

futurebit wrote: Fri Apr 30, 2021 7:18 am so its not working... I use Email address, username, reset passwort nothing ist working... Login impossible
In case you aren't aware, the support site uses account logins separate from the main prohashing site, so you may need to create an account.
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