INVALID SUBMISSION RECORDED

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MaXeY
Posts: 11
Joined: Sat Jul 27, 2019 3:13 am
Location: EGYPT

INVALID SUBMISSION RECORDED

Post by MaXeY » Wed Aug 21, 2019 10:08 am

Hello

today i found this message inside my account settings

U.S. Internal Revenue Service Information
URGENT - INVALID SUBMISSION RECORDED FOR ACCOUNT AND BALANCE OVER $600 LIMIT, PAYOUTS ARE BEING STOPPED

what is the problem with my form? and what to do
i already open a ticket and i re submit the form again + i uploaded my Passport & ID

but for now i stopped my farm for hashing untill my account working again.

so please speed up this matter

thank you
Digibyte Miner :idea:
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Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: INVALID SUBMISSION RECORDED

Post by Steve Sokolowski » Wed Aug 21, 2019 10:37 am

MaXeY wrote: Wed Aug 21, 2019 10:08 am Hello

today i found this message inside my account settings

U.S. Internal Revenue Service Information
URGENT - INVALID SUBMISSION RECORDED FOR ACCOUNT AND BALANCE OVER $600 LIMIT, PAYOUTS ARE BEING STOPPED

what is the problem with my form? and what to do
i already open a ticket and i re submit the form again + i uploaded my Passport & ID

but for now i stopped my farm for hashing untill my account working again.

so please speed up this matter

thank you
Hi Maxey,

I'm sorry for the confusion, and we'll be glad to help.

Please don't upload passports or identity documents. If you did, they were likely automatically deleted and scrubbed from the system. We don't perform "know your customer" verification like exchanges do, and these documents would create liability for us to have to safeguard them. You do not have to submit identity documents.

Instead, you simply need to enter your name on the "Settings" page in the "US tax information" section. The name and address is used to send you a form that mining pools that pay over $600 in a year are legally required to send to customers. You can then use that form to assist in completing your taxes, or you may find you don't owe any taxes and can ignore it. That's up to you to determine.

Once you enter the information, the payouts will resume at the next payout time. But please remember that if you uploaded identity documents, that isn't the information we need, so the system will delete the documents and remain in an error state until you simply enter your name and address.

You can always submit a support ticket and Chris will be glad to help you if you have any personal questions!

Thanks,

-Steve
User avatar
MaXeY
Posts: 11
Joined: Sat Jul 27, 2019 3:13 am
Location: EGYPT

Re: INVALID SUBMISSION RECORDED

Post by MaXeY » Wed Aug 21, 2019 10:46 am

Hello steve

i already created a ticket can you please check the form i submit tell me if something wrong with it
Digibyte Miner :idea:
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: INVALID SUBMISSION RECORDED

Post by Steve Sokolowski » Thu Aug 22, 2019 7:36 am

MaXeY wrote: Wed Aug 21, 2019 10:46 am Hello steve

i already created a ticket can you please check the form i submit tell me if something wrong with it
As far as I know, Constance resolved this ticket. Please let us know if something isn't right and we need to do more!
User avatar
MaXeY
Posts: 11
Joined: Sat Jul 27, 2019 3:13 am
Location: EGYPT

Re: INVALID SUBMISSION RECORDED

Post by MaXeY » Thu Aug 22, 2019 7:48 am

Solved... thank you...
Digibyte Miner :idea:
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