help with Payout

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
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Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

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dianxiena
Posts: 1
Joined: Sat Aug 03, 2019 9:09 am

help with Payout

Post by dianxiena » Sat Aug 03, 2019 9:20 am

Hi everybody, I haven't received any payouts for the past three day. What should I do? or keep waiting
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Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: help with Payout

Post by Steve Sokolowski » Sat Aug 03, 2019 1:09 pm

dianxiena wrote: ↑Sat Aug 03, 2019 9:20 am Hi everybody, I haven't received any payouts for the past three day. What should I do? or keep waiting
We're not aware of any widespread payout issues. Since this issue requires personal information to investigate, please submit a support ticket and we'll be glad to assist!
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peremodaw
Posts: 2
Joined: Wed Nov 06, 2019 4:12 am

Re: help with Payout

Post by peremodaw » Wed Nov 06, 2019 5:56 am

dianxiena wrote: ↑Sat Aug 03, 2019 9:20 am Hi everybody, I haven't received any payouts for the past three day. What should I do? or keep waiting
Hi buddy, it happened with me too, it usually gets clears within 7 working days at least at my end. But if still no success try contacting the support via ticket or mail.

Regards,
Sloth Smith Plex Tutuapp Vidmate
Last edited by peremodaw on Fri Nov 08, 2019 1:09 pm, edited 1 time in total.
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Tom3
Posts: 25
Joined: Sun Jun 18, 2017 7:30 am

Re: help with Payout

Post by Tom3 » Wed Nov 06, 2019 8:14 am

I did not receive BTC payout today as well. ETH worked. BTC not. Thks to have a look into
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Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: help with Payout

Post by Steve Sokolowski » Wed Nov 06, 2019 9:16 am

peremodaw wrote: ↑Wed Nov 06, 2019 5:56 am
dianxiena wrote: ↑Sat Aug 03, 2019 9:20 am Hi everybody, I haven't received any payouts for the past three day. What should I do? or keep waiting
Hi buddy, it happened with me too, it usually gets clears within 7 working days at least at my end. But if still no success try contacting the support via ticket or mail.

Regards,
Sloth Smith
We're not aware of any times that payouts were delayed for everyone by 7 days. If your payouts are delayed, it's likely due to a specific issue with your account. You can troubleshoot that by looking at the blue bar at the top and fixing any issues that have been brought to your attention.
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