Changes

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Post Reply
djsnova
Posts: 12
Joined: Thu Jul 25, 2019 1:28 pm

Changes

Post by djsnova » Thu Jul 25, 2019 1:31 pm

I'm unable to make changes to where I point my miner. I keep trying to change my threshold, but it wont allow me to. It won't allow me to "save addresses" and ect. Also, some days I have random bitcoin minings on my pool. I never decided to mine bitcoin. Could someone explain and help.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Changes

Post by Steve Sokolowski » Thu Jul 25, 2019 3:23 pm

djsnova wrote: Thu Jul 25, 2019 1:31 pm I'm unable to make changes to where I point my miner. I keep trying to change my threshold, but it wont allow me to. It won't allow me to "save addresses" and ect. Also, some days I have random bitcoin minings on my pool. I never decided to mine bitcoin. Could someone explain and help.
We're not aware of any widespread issues that might be causing problems like this, so I think this is best handled with a support ticket. There might be a problem that is specific to your browser or operating system.

Please submit a ticket and we'll be glad to troubleshoot the issue with you!
djsnova
Posts: 12
Joined: Thu Jul 25, 2019 1:28 pm

Re: Changes

Post by djsnova » Thu Jul 25, 2019 4:20 pm

When I click support tab, it just shows a bunch of random numbers.
djsnova
Posts: 12
Joined: Thu Jul 25, 2019 1:28 pm

Re: Changes

Post by djsnova » Fri Jul 26, 2019 3:46 am

Steve Sokolowski wrote: Thu Jul 25, 2019 3:23 pm
djsnova wrote: Thu Jul 25, 2019 1:31 pm I'm unable to make changes to where I point my miner. I keep trying to change my threshold, but it wont allow me to. It won't allow me to "save addresses" and ect. Also, some days I have random bitcoin minings on my pool. I never decided to mine bitcoin. Could someone explain and help.
We're not aware of any widespread issues that might be causing problems like this, so I think this is best handled with a support ticket. There might be a problem that is specific to your browser or operating system.

Please submit a ticket and we'll be glad to troubleshoot the issue with you!


This is what i get when i press the support tab.

{"xsrfToken":"B28K-AON4-AUC1-6IND_e40f1223b3333c032bd8efdcf7518e8f022b39eb_lout","branding":{"id":"1","key":"ust","name":"User Support Tickets","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c47627","headerLinkHoverBGColor":"#c47627","headerBadgeColor":"#c47627"}},"helpCenterBranding":{"headerBGColor":"#fafafa","headerLinkColor":"#060505","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#d4d4d4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/6","logoId":6,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Prohashing Support"},"login":{"allowCookies":true,"externalUserManagement":false,"contactAdminLink":"please contact your Jira administrators","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/portal/1/user/login","canReset":true,"sdUserSignUpEnabled":true,"loginAnnouncementHeader":"","loginAnnouncementMessage":""},"loginAnnouncement":{"header":"","headerWiki":"","message":"","messageWiki":"","canEditAnnouncement":false,"portalId":null}}
{"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira ... ":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]}}
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Changes

Post by Steve Sokolowski » Fri Jul 26, 2019 8:40 am

It sounds like your browser doesn't support Javascript, or you have Javascript turned off.

What browser are you using? Are you using a security plugin that turns off Javascript?
djsnova
Posts: 12
Joined: Thu Jul 25, 2019 1:28 pm

Re: Changes

Post by djsnova » Thu Aug 29, 2019 1:51 am

yeah its a security plug in probably. I'll fix it. thanks steve.
Post Reply