No payout recieved opened ticket but still no response

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AppleMiner
Posts: 739
Joined: Sat Sep 30, 2017 1:44 pm

Re: No payout recieved opened ticket but still no response

Post by AppleMiner » Tue Jan 09, 2018 5:09 pm

The last paragraph of Steve's original post in this message: viewtopic.php?f=4&t=3094
minersixtyniner
Posts: 9
Joined: Mon Jan 08, 2018 1:39 pm

Re: No payout recieved opened ticket but still no response

Post by minersixtyniner » Tue Jan 09, 2018 5:22 pm

AppleMiner wrote:The last paragraph of Steve's original post in this message: viewtopic.php?f=4&t=3094
There was no Monero fork so it should not be impacted and that statement certainly does not pertain to Monero or the situation described in this thread either.
babymine
Posts: 8
Joined: Sat Jan 06, 2018 10:27 am

Re: No payout recieved opened ticket but still no response

Post by babymine » Wed Jan 10, 2018 12:53 pm

babymine wrote:
babymine wrote:Same problem here. Missing Monero payment since 1/4/18. Created ticket UST-2910 on 1/5/18 and no response at all. I wonder does prohashing even have support personnel?

They must be making money but can't even have someone acknowledge the tickets...
Update-- as of today I am missing a 2nd Monero Payment
1st Missing Payout - 1/4/18
2nd Missing Payout - 1/9/18

No response to support tickets or emails. Clearly Prohashing does not care about customer support..
Update: Christopher S. updated my ticket and resolved the issue. I have recieved my two missing Monero payments and have resumed mining with Prohashing.
minersixtyniner
Posts: 9
Joined: Mon Jan 08, 2018 1:39 pm

Re: No payout recieved opened ticket but still no response

Post by minersixtyniner » Wed Jan 10, 2018 1:26 pm

Update: Chris S updated my ticket and resolved the issue. Payment has been received. Thanks for the help.
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