Prohashing Mining Pool Forums

AppleMiner wrote:

babymine wrote:Missing Monero payment for a week now. How long does it take support to respond or even acknowledge tickets?

Typically in 24 hours, but I do not know if they work over the weekends.

When did you put the ticket in?
Which email service did you use?
Have you checked all the junk and spam folders for replies?

Answers:
Ticket UST-2910 submitted 1/5/18
Yahoo email used
Yes nothing in junk/spam and nothing update to ticket - still in "WAITING FOR SUPPORT" status

babymine wrote:

AppleMiner wrote:

babymine wrote:Missing Monero payment for a week now. How long does it take support to respond or even acknowledge tickets?

Typically in 24 hours, but I do not know if they work over the weekends.

When did you put the ticket in?
Which email service did you use?
Have you checked all the junk and spam folders for replies?

Answers:
Ticket UST-2910 submitted 1/5/18
Yahoo email used
Yes nothing in junk/spam and nothing update to ticket - still in "WAITING FOR SUPPORT" status

Update-- as of today I am missing a 2nd Monero Payment
1st Missing Payout - 1/4/18
2nd Missing Payout - 1/9/18

No response to support tickets or emails. Clearly Prohashing does not care about customer support..

The last paragraph of Steve's original post in this message: No new coins or updates due to Meltdown vulnerability

AppleMiner wrote:The last paragraph of Steve's original post in this message: No new coins or updates due to Meltdown vulnerability

There was no Monero fork so how does that pertain to this issue?

i have tried to send xmcc (not from prohashing) everything works and also very fast .. i still miss my xmcc. and other coins
still no reply since many weeks to the support tickets!
(realy i miss emc2 coins since around one month...)

babymine wrote:

babymine wrote:

AppleMiner wrote: Typically in 24 hours, but I do not know if they work over the weekends.

When did you put the ticket in?
Which email service did you use?
Have you checked all the junk and spam folders for replies?

Answers:
Ticket UST-2910 submitted 1/5/18
Yahoo email used
Yes nothing in junk/spam and nothing update to ticket - still in "WAITING FOR SUPPORT" status

Update-- as of today I am missing a 2nd Monero Payment
1st Missing Payout - 1/4/18
2nd Missing Payout - 1/9/18

No response to support tickets or emails. Clearly Prohashing does not care about customer support..

Update: Christopher S. updated my ticket and resolved the issue. I have recieved my two missing Monero payments and have resumed mining with Prohashing.

Update: Chris S updated my ticket and resolved the issue. Payment has been received. Thanks for the help.