Workers are disappearing after I refresh Dashboard

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cryptojoelx
Posts: 3
Joined: Thu Dec 28, 2017 7:48 pm

Workers are disappearing after I refresh Dashboard

Post by cryptojoelx » Thu Dec 28, 2017 7:53 pm

Newbie here in prohashing. My worker is disappearing in the dashboard but I am sure I'm hashing since I see my earnings go up but I don’t see live workers. I see it when I initially join the pool but after I refresh it disappears. Anyone experienced this and know a fix?
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Steve Sokolowski
Posts: 3808
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Workers are disappearing after I refresh Dashboard

Post by Steve Sokolowski » Thu Dec 28, 2017 7:57 pm

Could you submit a support ticket so that we can review your account and see what's happening?
greaseman316
Posts: 107
Joined: Sat Dec 02, 2017 2:34 pm

Re: Workers are disappearing after I refresh Dashboard

Post by greaseman316 » Thu Dec 28, 2017 7:58 pm

Steve i noticed something to go along with this. it looks like when i load up my browser such as chrome i am kicking my miners out of live status. when i lower my usage especially in chrome live status will pop backup. appears to me there is a connectivity issue somewhere on my end and maybe this is also an issue for others

i am running prohashing dashboard in firefox
cryptojoelx
Posts: 3
Joined: Thu Dec 28, 2017 7:48 pm

Re: Workers are disappearing after I refresh Dashboard

Post by cryptojoelx » Thu Dec 28, 2017 8:03 pm

I'll submit a support ticket. Thanks.
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Steve Sokolowski
Posts: 3808
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Workers are disappearing after I refresh Dashboard

Post by Steve Sokolowski » Thu Dec 28, 2017 8:22 pm

Thanks for the report. I'll try more tomorrow, but I think at this point I'm just going to have to set aside this issue. I can't reproduce any of these problems and have been at it for days. The network connectivity issues may be responsible, and perhaps the enterprise-class Internet connection will be helpful when it is installed in a month.

Are all of these cases all-or-nothing, or are there cases where only some workers appear?

I'll keep people updated tomorrow!
greaseman316
Posts: 107
Joined: Sat Dec 02, 2017 2:34 pm

Re: Workers are disappearing after I refresh Dashboard

Post by greaseman316 » Thu Dec 28, 2017 8:24 pm

mine are all at once rarely can i get it to just make one drop for a minute or so. soon as i get rid of some of my open tabs in 1 browser they reappear in the other

ps
same thing if i switch dash board to other browser
halkibsi
Posts: 17
Joined: Wed Dec 27, 2017 5:39 am

Re: Workers are disappearing after I refresh Dashboard

Post by halkibsi » Thu Dec 28, 2017 9:56 pm

Same problem here. account username: halkibsi
I posted about this issue here, but I got no response from you guys: viewtopic.php?f=5&t=2957
navigatrix
Posts: 2
Joined: Thu Dec 28, 2017 9:55 pm

Re: Workers are disappearing after I refresh Dashboard

Post by navigatrix » Thu Dec 28, 2017 10:34 pm

I was having the same problem, up until a few minutes ago. Now my miners are showing up again in live worker status. It takes a minute or two to load them if I refresh the page.
digger888
Posts: 2
Joined: Thu Dec 28, 2017 11:12 pm

Re: Workers are disappearing after I refresh Dashboard

Post by digger888 » Thu Dec 28, 2017 11:14 pm

i am having the same issue here. Before I had 5 D3+ antminers connected to prohashing and it was working fine. I then tried to add 4 L3+ antminers and it started to experience some issues. Hopefully, this additional information will help with your troubleshooting.
aaroncross
Posts: 8
Joined: Fri Dec 29, 2017 12:53 am

Re: Workers are disappearing after I refresh Dashboard

Post by aaroncross » Fri Dec 29, 2017 12:59 am

Same problem here -- which is kind of a bummer.. I like to see the realtime hashing rate. I can see that im earning in my settings and on the earnings page -- but says Live worker status (0)

L3+ is hashing away though.

tried clearing cache, restarting computer, rebooting the miner... nothing worked.

Please advise.
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