Replacement of ticketing system

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Steve Sokolowski
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Location: State College, PA
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Replacement of ticketing system

Postby Steve Sokolowski » Tue Nov 28, 2017 10:43 am

As part of our continued investment, we will be replacing the support ticket system with Atlassian products sometime soon. The new system will be hosted at the same location, but will integrate with an internal bugtracker, a wiki system, and other tools, allowing us to serve customers better. We will transfer existing tickets to the new system. The current Maian Support system has bugs and does not allow more than two customer service representatives.

Thanks for your understanding as we continue to significantly improve the quality of our services!
User avatar
Steve Sokolowski
Posts: 3169
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA
Contact:

Re: Replacement of ticketing system

Postby Steve Sokolowski » Wed Nov 29, 2017 12:55 pm

We restarted the servers to allocate an additional IP address to support the new ticketing system. We expect to bring the ticketing system online in a few hours.

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