New zero-liability policy

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Steve Sokolowski
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Location: State College, PA
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New zero-liability policy

Postby Steve Sokolowski » Tue Sep 26, 2017 5:27 pm

Tomorrow, Chris will be releasing a website update with updates to the documentation containing a new zero-liability policy for accounts without two-factor authentication. There has been a surge in the number of support tickets we are receiving from customers who have reused passwords from other sites and lost large amounts of money. So far, over $12,000 has been stolen. Many of the customers have reused passwords from other sites, but there has never been a case when a user who has enabled two-factor authentication has had an account compromised.

Under the new policy, we will not investigate or refund thefts from accounts with two-factor authentication disabled. We apologize for the pain that this change will cause, but cryptocurrency is a security-conscious field, and it is absolutely necessary that all customers involved in mining take full responsibility for protecting themselves as much as possible. We also need to reduce the amount of time spent investigating reports of theft, which are taking away from adding other features when a nearly foolproof solution is available. Enabling two-factor authentication is simple and has so far had a 100% success rate in protecting against theft.

As always, feel free to reply or submit a support ticket with any questions!
Last edited by Steve Sokolowski on Thu Oct 05, 2017 5:38 pm, edited 2 times in total.
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DuncanBoaz
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Joined: Sat Sep 16, 2017 1:36 am

Re: New zero-liability policy

Postby DuncanBoaz » Tue Sep 26, 2017 6:22 pm

Amen!

Who would have thought. You have to be fully accountable for your own assets when you go down the rabbit hole of pioneering innovation in a global revolutionary economic movement.

C'est Le Vie. Carpe Crypto!
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hashingpro
Posts: 207
Joined: Fri Aug 18, 2017 1:14 am

Re: New zero-liability policy

Postby hashingpro » Tue Sep 26, 2017 6:39 pm

THAT'S why I told the family to have my finger preserved by a taxidermist BEFORE I am cremated.
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Grums
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Re: New zero-liability policy

Postby Grums » Tue Sep 26, 2017 7:08 pm

I agree, by now I've seen a million stories about people who have neglected to use 2FA and at this point it's hard to feel bad.
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hashingpro
Posts: 207
Joined: Fri Aug 18, 2017 1:14 am

Re: New zero-liability policy

Postby hashingpro » Tue Sep 26, 2017 7:58 pm

No it isnt....It's very easy to feel bad for them.

And then even easier to LOL at them.
bajula
Posts: 15
Joined: Tue May 09, 2017 9:04 am

Re: New zero-liability policy

Postby bajula » Fri Oct 06, 2017 9:17 am

Anyone have a solution for me here? I don't have anything to scan a code with, most other places have multiple choices for 2fa - email verification, sma, or at least have the code where you can type it into authy or autheticator etc.. at the bottom of the QR. -
dog1965
Posts: 114
Joined: Sun Sep 03, 2017 8:27 am

Re: New zero-liability policy

Postby dog1965 » Fri Oct 06, 2017 10:32 am

yea, what about people that dont have smart phones there should be a second option like a sms message callback or voice call code callback.
thats not fair not everybody has smartphones.
bajula
Posts: 15
Joined: Tue May 09, 2017 9:04 am

Re: New zero-liability policy

Postby bajula » Fri Oct 06, 2017 1:35 pm

Honestly I will never have a smart phone if I can help it, hell I never wanted a cell phone, if not for my wife, I still wouldn't have one.. it just makes it where work can call you off hours over b.s. :) I refused many work provided cell phones over the years, but maybe I'm just a little bit like Gibbs from NCIS working on a boat with hand tools in the basement.. :) 'cept I make medieval armor with hand tools and don't have a basement. Hehe.
bajula
Posts: 15
Joined: Tue May 09, 2017 9:04 am

Re: New zero-liability policy

Postby bajula » Fri Oct 06, 2017 1:53 pm

Found a solution: https://www.codetwo.com/freeware/qr-cod ... /?sts=1375
it lets you highlight a portion of the screen to read a code from, copy it to clipboard and basically you can use the "secret"
part to set up an account in authy. Tested and to make sure tested changing password as some time back I tried this with a similar
program and ended up where only the first code worked and was locked out thereafter (was probably due to cycled codes vs time based though)
'K I'm kind of a happy-ish camper now.
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3Moose
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Re: New zero-liability policy

Postby 3Moose » Fri Oct 06, 2017 7:40 pm

Chris, you should force it as a matter of good policy. I'm not sure you can have a zero liability policy since most states do not let you waive your own negligence. It is very likely that a lawyer will argue that you were negligent in not securing the network and but-for your action, they would have not lost their money.

******* The statement above should not be construed as legal advice as I am only barred in North Carolina. I am not authorized to give legal advice in any state but North Carolina. This statement should not be construed to be protected under attorney-client privilege. ***********

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