Issues to be investigated soon

News updates about the Prohashing pool
Forum rules
The News forum is only for updates about the Prohashing pool.

Replies to posts in this forum should be related to the news being announced. If you need support on another issue, please post in the forum related to that topic or seek one of the official support options listed in the top right corner of the forums page or on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Issues to be investigated soon

Post by Steve Sokolowski » Tue Aug 08, 2017 12:25 pm

We plan to investigate the issues with the pool in about 4 hours. Chris is on vacation this week and we apologize for the reduced support.

I confirmed no money is being lost so any balance discrepencies will be credited.
platoday
Posts: 10
Joined: Tue Aug 08, 2017 12:40 pm

Re: Issues to be investigated soon

Post by platoday » Tue Aug 08, 2017 12:42 pm

Hey, my L3+ has a non optimal hash rate for the last couple of hours and I have not received my last payment yet.
BitterCondition
Posts: 12
Joined: Tue Aug 08, 2017 7:48 am

Re: Issues to be investigated soon

Post by BitterCondition » Tue Aug 08, 2017 1:05 pm

Steve will this include the no payouts... I am still missing a payout from yesterday which should have made it to my wallet in early hours of 8/8/17...
Earned Litecoin 0.91989344 Payout will occur once threshold is exceeded. 8/7/2017... this is what I should have been paid in the early hours on 8/8/17 when you switched to new day... the live balance is frozen at this amount however;

This is what I currently have showing;
Litecoin 3 minutes ago
1.24784201
Payout eligible: 0.91989345
Payout threshold: 0.35000000 (raised from 0.02189137)
Network minimum: 0.00400000
All-time earned: 4.39447385
$57.00

The payout eligible is frozen because it was never sent to my wallet as it should have... and it never reset which is why it is showing the 1.24784201 balance I just posted...
BitterCondition
Posts: 12
Joined: Tue Aug 08, 2017 7:48 am

Re: Issues to be investigated soon

Post by BitterCondition » Tue Aug 08, 2017 2:24 pm

Thanks guys for getting the payout situation squared away... my counter has reset, the amount went into the wallet and the live balance sections seems to be working fine right now...very much appreciated .....thankyou
jiagvoljid
Posts: 2
Joined: Mon Aug 07, 2017 3:47 pm

Re: Issues to be investigated soon

Post by jiagvoljid » Tue Aug 08, 2017 2:51 pm

Any further update on the issue. Looks like payout inserter is still not working as expected (very low payouts even today).
deltasniper73
Posts: 25
Joined: Tue Aug 08, 2017 3:08 pm

Re: Issues to be investigated soon

Post by deltasniper73 » Tue Aug 08, 2017 3:18 pm

The current payout for today is very low even though i am at 200-250shares per L3+, im down around 50% of where i should be for a typical day, i dont think the share issue has been resolved by Chris.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Issues to be investigated soon

Post by Steve Sokolowski » Tue Aug 08, 2017 5:01 pm

I think we resolved two issues yesterday but they uncovered other issues. I'm continuing to look into this and hope to have more information within two hours.
deltasniper73
Posts: 25
Joined: Tue Aug 08, 2017 3:08 pm

Re: Issues to be investigated soon

Post by deltasniper73 » Tue Aug 08, 2017 5:08 pm

great, thank you, Steve
platoday
Posts: 10
Joined: Tue Aug 08, 2017 12:40 pm

Re: Issues to be investigated soon

Post by platoday » Tue Aug 08, 2017 5:38 pm

Appreciate what you're doing!
User avatar
Jalapan
Posts: 74
Joined: Mon Jul 24, 2017 11:32 am
Location: North Pole, Scandinavia

Re: Issues to be investigated soon

Post by Jalapan » Tue Aug 08, 2017 6:04 pm

thx, still underperforming with about 50%
Post Reply