Has professionalism increased at PROHASHING?

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Sarah Manter
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Re: Has professionalism increased at PROHASHING?

Post by Sarah Manter » Mon Mar 28, 2022 8:38 am

Daeghan wrote: Sat Mar 26, 2022 6:14 pm I missed the poll unfortunately. But I would love to make a statement about this. The option for the "seeing no increase in professionalism" is a bit misleading. There can be no increase when it was already for some of us at the highest level...That being said. I wish there had been an option to say that there was no increase but that it was already exceptional...Sorry for my late reply/post.
Good point! I'll have to remember that for the next poll! And thank you for the positive feedback!
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Sarah Manter
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Re: Has professionalism increased at PROHASHING?

Post by Sarah Manter » Mon Mar 28, 2022 8:39 am

distinctively wrote: Thu Mar 17, 2022 10:24 am Now for some positive feedback.
Chia was wonky yesterday with XCH payouts and mining lookimg to be disabled. After Chia mining was back up, I assumed that mining profits would be lost. I didn't bother to submit a ticket. Today, the missed mining seems to have been replaced.

So............................excellent professionalism from ProHashing. The problem was solved without a word from me. Of course, thanks to anyone who might have submitted a ticket to establish awareness of the problem.
Thank you for the positive feedback. I'm glad your issue was worked out quickly!
Dje12487
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Re: Has professionalism increased at PROHASHING?

Post by Dje12487 » Sun May 01, 2022 8:59 am

I would have to say that in my experience it has gone down. when I first joined prohashing and was having issues, customer support replies were fast and helpful. now all I get is crickets.

I have been having issues with automatic electricity cost payouts and have received no help fixing it or even gotten a reply to my multiple attempts. I have called, emailed, and messaged on telegram with zero responses except for the phone call but that was of no help correcting the error. I am still owed like 5 days of electricity costs that were not paid to me and the automatic electricity cost payouts are STILL not working correctly. its been almost a month since I first experienced the issue and I have yet to receive an email or message back.

that being said, overall, I do still enjoy using prohashing over other pools as of right now.
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Sarah Manter
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Re: Has professionalism increased at PROHASHING?

Post by Sarah Manter » Mon May 02, 2022 10:22 am

Dje12487 wrote: Sun May 01, 2022 8:59 am I would have to say that in my experience it has gone down. when I first joined prohashing and was having issues, customer support replies were fast and helpful. now all I get is crickets.

I have been having issues with automatic electricity cost payouts and have received no help fixing it or even gotten a reply to my multiple attempts. I have called, emailed, and messaged on telegram with zero responses except for the phone call but that was of no help correcting the error. I am still owed like 5 days of electricity costs that were not paid to me and the automatic electricity cost payouts are STILL not working correctly. its been almost a month since I first experienced the issue and I have yet to receive an email or message back.

that being said, overall, I do still enjoy using prohashing over other pools as of right now.
Thank you for your feedback. We appreciate you taking the time to offer it. I've passed it along to the team, and we'll take a look at what we can do to improve.
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