Note: Litecoin changed the format of addresses. More info Sending a transaction to an address starting with 3? Please, convert it first to an address starting with M Sending litecoins to TREZOR? M-address refused? Please, convert it first to an address starting with 3
and the more times I was uploading my drivers ID and scannig a pic of me, the more i started to question if it was trying to steal my ID so i just stopped trying to verify on it and dumped that site off my list of places to use.